AM Lead Server at The Pearl

Job Summary: The role of Lead Server is to serve all guests and/or members and take care of their needs and requests as it pertains to their dining experience while providing guidance to fellow team members as needed. You are also responsible for bringing the guest and/or members incredible customer service by menu and product knowledge, completing correct orders, timely/friendly service, and anticipating and accommodating any and all of the guests and/or members needs.

Job Responsibilities:

• Maintain high morale amongst the serving team

• Act as a liaison between the Restaurant manager and serving team

• Ensure all closing and opening duties are completed to policies

• Directly assist the Restaurant manager as needed

• Answer questions and inquiries from the serving team

• Ensure proper handling of payments

• Ensure that food is prepared correctly and to customers satisfaction as well as company standards; returns incorrect or improperly cooked orders to kitchen

• Serves food and beverages to guests as per the restaurant's standards in a friendly, timely and efficient manner

• Ensure that the guests have a pleasant dining experience

• Obtain complete knowledge about ingredients, flavors and suggestions about menu items

• Inform guests about special items for the day and menu changes.

• Take food and beverage orders

• Collect plates and clears the table as customers finish their meals

• Obtain revenues, issue receipts, accept payments

• Perform basic cleaning tasks as needed or directed by supervisor

• Complete pre-shift and post-shift duties including setup and teardown of certain stations

• All other duties as assigned

Qualifications

Education and Experience:

• Must be at least sixteen years old (at least 18 years old to serve alcoholic beverages)

• 3 years previous experience as a server preferred

• Must successfully compete food safety, alcohol & job training.

• Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs

• Ability to read, write, speak, understand, and communicate in basic English preferred.

Knowledge, Skills, & Abilities:

• Knowledge of special diets to ensure safety of guests when ordering food

• Basic Knowledge of Spirits, Beer, Wine & Beverages

• Ability to work well in a team environment

• Excellent interpersonal and customer service skills

• Well-organized with ability to take and place food and beverage orders accordingly

• Ability to operate point-of-sale systems

• Detail-oriented and thorough

• Ability to remain discreet and respect the privacy of guests

• Ability to perform consistent work to the highest standards

• Ability to interact with guests in a pleasant, friendly way

• Ability to multi-task and manage multiple guests at a time

• Ability to lead a team effectively and efficiently

• Extensive knowledge of food and drink preparation methods

The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all duties and responsibilities. The St. Joe Company reserves the right to amend and change responsibilities to meet business and organizational needs.