Operations Customer Service Specialist 2

Summary:

The Specialist 2 is responsible for processing the day-to-day operations of our financial services functions, including transaction processing, system monitoring, reporting, and risk management. As a Level 2 specialist, you will work closely with senior team members to ensure the smooth execution of operational tasks and assist in resolving issues efficiently. This position offers a great opportunity to further develop your expertise in financial services operations.

This role focuses on daily tasks related to both Escheatment and Tax Services work. Strong understanding of Excel.

Duties and Responsibilities:

+ Efficiently process cases within or better than the approved SLA

+ Escalates complex customer issues as appropriate.

+ Participates in system upgrades and testing.

+ Suggests process improvements and support the implementation of best practices to enhance operational efficiency, reduce risk, and improve service quality.

+ Review and suggest updates to operational procedures to maintain regulatory compliance and mitigate financial risks.

+ Performs other duties as assigned.

Basic Qualifications:

+ High School Diploma, GED, or equivalent

+ 2-year work experience in banking operations

+ Experience with Microsoft Excel

Preferred Qualifications

+ Excellent communication skills, both verbal and written

+ Strong computer proficiency, working knowledge of Microsoft Office Suite programs

+ Analytical skills, with attention to detail and high degree of accuracy

+ Ability to collaborate with peers and other leaders

+ Strong interpersonal skills, able to develop, coach and engage team to achieve success

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

No

Workplace Type:

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. Were combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.