Slot Technician

Position Summary:

Provide friendly, efficient “Unsurpassed Service” to guests while on the slot floor. The Slot Technician is responsible for the installation, testing, repair, and maintenance of gaming machines. Assists Slot Attendants who encounter complex problems and malfunctions while working on the floor. Perform responsibilities in accordance with all Company standards, policies and procedures.

About Us:

At Gun Lake Casino, every Team Member is an ambassador, essential to the success of our company and our culture. We expect that all Team Members take personal ownership in ensuring that everything they do is in the best interest of Gun Lake Casino and embody the core values of the Seven Grandfather Teachings:

Love: Love your brothers and sisters and share with them.

Truth: Be true in everything you do. Be true to yourself and to your fellow Humans.

Respect: You must give respect if you expect respect. Respect everyone, all persons, and all the things created.

Bravery: To do what is right, even in the most difficult of times.

Honesty: Be honest in every action and provide good feelings in your heart.

Wisdom: We cherish knowledge; wisdom is used for the good of the people.

Humility: Know that you are equal to everyone else, no better, no less.

In this Role:

• Responsible for practicing, supporting and promoting Gun Lake Casino’s
• “Unsurpassed Service” standards at all times.
• Be involved in all aspects of machine conversions and relocations, including but not limited to paperwork and sign installation.
• Be familiar with OSHA safety codes regarding chemicals and electrical equipment used within the department.
• Responsible for maintenance, repairs, installs and general operation conditions of slot machines, electronic boards, bill acceptors and printers on the casino floor.
• Troubleshoot slot machines, perform RAM clears, option slot machines and have a fundamental understanding of IGT Player tracking systems and components.
• Establish thorough familiarity with all test equipment and support equipment progressive controllers and related equipment.
• Attend regular Technician meetings and share knowledge, work and repair methods with other Team Members and Management.
• Maintain up-to-date knowledge of the slot machines and related equipment.
• Keep accurate and up-to-date records of completed work.
• Key issuance control: slot machines and drop cabinets.
• Be able to communicate with guests in a friendly and positive manner.
• Be aware of all current and upcoming events and promotions.
• Respond to calls from Slot Team Members and provide technical assistance.
• Interact with Guests in a friendly and courteous manner and handle all Guest opportunities.
• Must be able to effectively communicate both written and verbally with Guests, Team Members, and Management.
• Maintain excellent grooming and uniform standards.
• All other duties as assigned.

Essential Qualifications:

• Must be at least 21 years of age.
• Must possess a High School Diploma or GED.
• Have basic math skills.
• Maintain positive and effective working relationships with teammates and guests.
• Be able to communicate, understand and read and write English.
• Understand and comply with all company and departmental rules and regulations, policies and procedures.
• Must have three (3) plus years minimum technical related experience and/or two (2) years slot tech experience.
• Work experience in the gaming or hospitality industry is preferred.
• Must obtain a Gun Lake Tribal Gaming License

Physical Requirements:

• Requires normal, corrective vision range, the ability to see color, and the ability to distinguish letters, numbers, and symbols.
• Must have the manual dexterity to operate job-related equipment.
• Ability to sit, walk, stand, run, and climb stairs for the duration of shift.
• Must have the ability to access all properties and areas.
• Must be able to lift up to 50 lbs. with or without assistance.
• Ability to read, write and input data into the computer.
• Ability to stoop, crouch and kneel.

Work Conditions:

Work is typically in an office environment or out on the casino floor. Work areas may be warm, cold, or noisy. Tasks may be required to perform from a sitting or non-sitting position in a confined area. Team Members may be required to stand, walk, lift, reach, push, pull, and grasp.

Disclaimer and Conditions of Employment:

The above statements describe the general nature and level of work performed by persons assigned to this job. These statements are not an exhaustive list of all required responsibilities, duties, and skills.

All applicants must be able to demonstrate their US work authorization during the employment verification process. The pre-employment process also requires passing a criminal background investigation and drug test.

Indian Preference:

The Match-E-Be-Nash-She-Wish Band of Pottawatomi Indians abides by Native American preference in its hiring and employment policies.

Gun Lake Tribal Gaming Authority reserves the right to change the job description as necessary.