Housekeeping Manager

Job Description Summary

The Housekeeping Manager (HM) works within the department to supervise the housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives. In addition to keeping the entire hotel clean, the Housekeeping Manager is responsible for maintaining a neat and organized housekeeping and laundry area and is responsible for the security of the hotel linen and supplies inventory. The Housekeeping Managers focus on guest and associate satisfaction, expense control and product quality and will lead to their contribution to the overall goals of the hotel.

Job Description

Principle duties and responsibilities (Essential Functions) include:

Operational/Functional:

• Manage day-to-day operations to ensure the quality and standards are meeting the expectations of the customers and employees.
• Ensure all staff is cleaning and servicing rooms and housekeeping areas according to established Sonesta standards.
• Establish and maintain cost control systems for staffing, linen inventories and cleaning supplies.
• Compile and report accurate status of guest rooms to front office.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Ensure all staff is properly trained on systems, hotel policies, service standards and have the tools and equipment needed to effectively carry out their job functions.
• Order, receive supplies and maintain inventory of supplies and operating equipment.
• Ensure all Sonesta safety and sanitation standards are adhered to.
• Assist in hiring, training and promotion of all housekeeping employees.
• Respond to guest complaints and ensure proper follow-up is completed.
• Conduct walk throughs and inspections of housekeeping space and public areas to ensure they are thoroughly cleaned and organized.
• Serve as Manager on Duty as required and respond to emergency situations as needed.
• Maintain high standards of personal appearance and grooming.

Strategy and Planning:

• Prepare weekly work schedules in accordance with staffing guidelines and labor forecast and adjust schedules throughout the week to meet business demands.
• Conduct inventories of linen, supplies and equipment as needed.
• Analyze guest satisfaction data to develop and implement plans to achieve established goals related to guest satisfaction and cleanliness scores.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

Financial Management:

• Assist the Executive Housekeeper in the development of the departments annual budget. Monitor performance against plan.
• Achieve budgeted revenues, control labor costs & expenses and maximize profitability within all areas of Housekeeping.
• Manage staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Actively participate and advise in the budget and forecasting processes which support the overall objectives of the hotel.

Managing your Team:

• Attract, retain, and motivate your team to uphold company standards and practices.
• Ensure employees receive proper training applicable to their position and career aspirations in accordance with company policy and/or local laws.
• Conduct pre-shift meetings with staff and review all information pertinent to the days business.
• Monitor, measure, and recognize performance of employees. Assist in the annual performance evaluations.
• Coach team by providing specific feedback to improve knowledge, skills and performance.
• Ensure employees are treated fairly and equitably. Handle employee issues in a professional and timely manner.

Leading with Passion:

• Utilize and collaborate with resources across different departments and corporate office.
• Motivate employees to perform to their highest standard and establish a trusting environment to enrich the culture.
• Focus on the mission and well-being of the departments, hotel and company.
• Lead by example and operate with integrity and respect.
• Inspire your team to embrace and demonstrate Sonestas core values and the guest service standards.

Qualifications and Skills

A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.

• High school graduate, some college or equivalent.
• Must have a minimum of 2 years experience as a Housekeeping Supervisor.
• Experience in a hotel or a hospitality-related field preferred.
• Understanding of and previous experience in a union environment a plus.
• The person in this role may be exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly.
• The person in this role may be carrying, lifting or pulling items weighing up to 50lbs and pushing and /or pulling approximately 200lbs.
• The person in this role will be frequently standing up, bending, climbing, kneeling and moving about the hotel.
• Must be flexible to work variable days of the week to include weekends and holidays.
• Must be flexible to work variable shifts (days, nights, overnights).

Additional Job Information/Anticipated

Pay Range

Pay range is $62,000 - $65,000 and are eligible for bonus.

The base pay offered may vary based on various factors, including but not limited to job-related knowledge, skills, and specific/overall experience.

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

Medical, Dental and Vision Insurance

Health Savings Account with Company Match

401(k) Retirement Plan with Company Match

Paid Vacation and Sick Day

Sonesta Hotel Discounts

Educational Assistance

Paid Parental Leave

Company Paid Life Insurance

Company Paid Short Term and Long-Term Disability Insurance

Various Employee Perks and Discounts

Hospital Indemnity

Critical Illness Insurance

Accident Insurance

Go Beyond @SonestaHotels

WHO WE ARE

We are an organization made up of people, thoughts and ideas all working towards fulfilling our simple mission: To wow every guest, team member, partner & community we operate in by delivering quality, value & amazing hospitality.

We will achieve our mission by being passionate about exceeding expectations - by being persistent, resilient, and constantly seeking new and creative ways to succeed. Doing the Right Thing and Going Beyond are our principles that guide everything we do.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.