Guest Service Expert

Cashier (Guest ServiceExpert)

Our first Smashburgerrestaurant opened in 2007 with one single notion in mind; to serve abetter burger ! Better burgers takes better service, support andteamwork. That's why we treat our team members fairly in a diverseand safe environment. With an average of 10 restaurants opening each year, weinvest in building internal opportunities for our teams learning andgrowth. We just build better . Better Burgers. BetterTeams. Better Experiences.

Better Benefits: Builda better experience work & lifestyle!

• Tip share-earn up to $2/hr. extra in tips
• Get Paid $ to Refer your Friends*
• 50% of the best burgers around (or other menu options)
• Flexible schedules in a fun, family friendly, team environment
• Medical, Dental and Vision Options**
• Paid time off vacation and sick**
• 401K match (21 and older)
• Employee Assistance Program
• Fast track for career opportunities and management experience
• Free uniform and hat

**Eligibility basedoff of time in position and average hours worked

*Referred EmployeesMust Be in Good Standing & Referee must be employed with Smashburger attime of payout. Bonus is paid in two distributions

Cashier Responsibilities

• Reporting to the Restaurant General Manager, our Cashiers are the Guest Service Experts (GSE) that champion better burgers! In this role you will:
• Greet guests with a smile! Responsible for welcoming new and repeat guests every visit
• Promote a fun and positive work environment
• Teamwork! Must be able to work with others on the line and communicate effectively with cooks and managers in a busy restaurant environment
• Be knowledgeable of all menu items so you can make meal suggestions & answer questions
• Verify each guest order for accuracy, manage to-go orders, process POS transactions and follow cash handling procedures & full understanding of Smashburger rewards program
• Visit tables after food delivery to ensure guests have everything they need (refills, condiments, etc.) and that their experience has been perfect
• Adhere to all active marketing promotions & encourage guests to complete surveys upon each visit
• Foster and value a safe work environment by following all personal and food safety and security standards
• Have pride in keeping floors, counters, dining area and restrooms clean at all times with the use of company approved cleaning products
• Ability to listen, communicate and work well with others in a busy restaurant environment
• Values integrity and doing the right thing, even when no one is watching
• Follow company cash policies to ensure minimal losses through theft or shortages
• Upsell food items to all guests ordering through thoughtful suggestions
• Follow company order accuracy procedures to ensure a happy guest and minimize waste

Cashier (GSE)Requirements

• No experience necessary we build better skills! Must successfully complete Smashburger training program
• Must be 16 years old
• Physical ability to stand for extended periods of time & to move and lift boxes of food/ supplies up to 25 lbs.
• Show up on time to work variable hours/days, including nights, weekends, and holidays
• Adhere to Smashburger uniform policy
• Must successfully complete Smashburger training program
• Ability to follow all guidelines and procedures set forth by Smashburger, local, state, and federal employment regulations
• Must be able to produce authorized U.S. work documents; Smashburger participates in E-Verify

All applicants andemployees have an equal opportunity for employment and advancement withinSmashburger. Smashburger is dedicated to the principles of equalemployment opportunity. We prohibit unlawful discrimination againstapplicants, prospective applicants, or employees on the basis of age 40 andover, race, sex, color, religion, national origin, disability, geneticinformation, sexual orientation, gender identity, military or veteran status,or any other applicable status protected by state or local law. Thisprohibition includes unlawful harassment based on any of these protectedclasses. Unlawful harassment includes verbal or physical conduct whichhas the purpose or effect of substantially interfering with an individualswork performance or creating an intimidating, hostile, or offensive workenvironment. We maintain a workplace free of racial slurs and bias. Thispolicy applies to all employees, including managers, supervisors, co-workers,and non-employees such as customers, clients, vendors, consultants, etc. Anyconduct in violation of these company policies is also a violation of thelaw. Employees who engage in, ratify, or perpetuate discrimination,harassment or retaliation will be subject to disciplinary action, up to andincluding immediate discharge.