Front Desk Rover

POSITION SUMMARY

Front Desk Rover will consist of experienced, trained and uniformed concierge personnel providing highly visible, reliable and professional concierge service.

PAY TRANSPARENCY/COMPENSATION

Rate of Pay: $25.00/hr

Paid training for 1.5 weeks at full hourly rate

RESPONSIBILITIES

Welcome and greet tenants, guests, visitors, vendors, contractors and all other parties entering the building

Recognize and greet Clients senior management when they visit the building

Register all guests, visitors, vendors and contractors at the front desk using the buildings sign-in procedures and visitor management technology platforms

Develop, maintain, and manage a vetted vendor list for the building, ensuring it is accurate and up-to-date, and manage vendor access to the building while onsite

Manage lines during rush hours by registering parties entering the building using mobile devices

Handling queries, complaints, and requests via phone, email and general correspondence

Call tenants to notify them of guest arrivals and to verify authorized guests and visitors

Assist any visitors to the building who do not have tenant contact information with finding the appropriate tenant contact person

Communicate with tenants to assist with visitor access

Issue permanent personnel badges and badges/passes for visitors, vendors and contractors to use while on the buildings premises, in accordance with the governing security post orders and Standard Operating Procedures (SOPs) for the building

Preprint and organize entry badges/passes for large group events

Provide clear instructions for entry and ensure understanding of such instructions

Help guests and visitors with bags and luggage

Answer questions regarding the building, campus amenities and the surrounding neighborhood

Collaborate with Client and vendor personnel for other functions (e.g. building engineers and janitorial personnel) to respond to tenant and visitor requests

Monitor lobby cleanliness

Set up and manage stations (e.g. stands, tables, chairs) for promotional activities in the lobby

Manage mail, package, and food deliveries per building protocols

Conduct customer experience huddles with Clients management personnel

Enter work orders as authorized by Clients authorized representatives

Provide additional related services as requested by Client

The position will also include security-related duties and responsibilities, including but not limited to the following:

Monitor and control access to the building

Provide coverage between posts for breaks

Maintain security awareness of the buildings' premises and immediately report any security concerns, suspicious behavior, crimes in progress, criminal activity, evidence of past criminal activity, or unusual or suspicious incidents

Monitor building systems and alarms via real-time monitoring and, upon observing or becoming aware of an alarm or any other suspicious or criminal activity, make immediate notifications to Clients representatives,

Maintain a vigilant observe-and-report posture at all times while providing the Services, acting in accordance with building security procedures, including notifications, post orders, SOPs, and reporting requirements

Promptly report to Clients representatives any building deficiencies and any health and safety or other hazards observed and/or reported during a shift (e.g., lights out, broken sprinklers or windows, leaks and vandalism)

Provide immediate notification and management of workplace violence, bomb threats, and trespassing incidents, as directed in the post orders and SOPs for the Building

In the event of an emergency (including manmade, accidental, and natural/environmental), act in accordance with the buildings Emergency Action Plan (EAP), post orders and SOPs, as appropriate

QUALIFICATIONS

Must have one of the below experience requirements.

o A minimum of 1 year of experience in hospitality, including as a concierge professional, receptionist, office assistant, administrative professional, or customer service specialist, and a minimum of 3 months of experience in the security industry, OR

o A minimum of 1 year of experience in the security industry and acumen in client-facing hospitality services as assessed in job interviews and/or communicated in job application materials

High school diploma or GED

Associate or bachelors degree in communications or business preferred

Active WA Guard Card

Proficient in Microsoft Office suite, including Office and Excel

Excellent communication skills, both written and verbal

Active listener

Organized and resourceful

Great attention to detail

Customer-focused with great customer service attitude

Professional appearance and interpersonal skills

Adept at prioritizing, scheduling and multitasking

Ability to handle office equipment, such as computers, telephone systems, and printers

BENEFITS

Constellis offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflect its commitment to creating a diverse and supportive workplace.

Medical, Vision & Dental Insurance

Paid Time-Off Program & Company Paid Holidays

401(k) Retirement Plan

Insurance: Basic Life & Supplemental Life

Health & Dependent Care Flexible Spending Accounts

Short-Term & Long-Term Disability

Personal Development & Learning Opportunities

On-the-job Training, Skills Development & Certifications

Employee Referral Program

Corporate Sponsored Events & Community Outreach

Working Conditions

Work is typically based in and around a a busy multi-building environment subject to frequent interruptions.

Physical Requirements

May be required to lift and carry awkward items weighing up to 50 lbs. Requires intermittent running, continuous and prolonged standing, walking, sitting, squatting, stretching and bending without the aid of any walking assistance device.