Guest Services Agent

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!

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Costa d'Este Beach Resort & Spa is a luxury resort located in Vero Beach, Florida. The resort's rooms and suites are spacious and luxuriously appointed, with many offering stunning views of the ocean or the pool. Costa d'Este Beach Resort & Spa is the perfect place to relax and rejuvenate on Florida's beautiful Treasure Coast. The resort's stunning location, luxurious accommodations, and endless amenities make it a popular destination for couples, families, and groups of friends.

The Guest Services Agent assists all guests efficiently, courteously, and professionally in all front desk related functions. Maintains high standards of service and hospitality.

ESSENTIAL FUNCTIONS:

• Interacts with all guests. The front desk agent will welcome our guest to the hotel and proceed with checking in on the guest in a professional manner.
• Utilizes a thorough working knowledge of the reservation system and procedures; takes reservations and knows cancellation procedures and policies.
• You will promote and sell special hotel programs.
• They will ensure they collect the guests’ information required for their stay along with explaining hotel policies and procedures in a professional manner.
• You will follow set procedures on posting, charges, cash checks, safe deposits, and refunds.
• Resolve guest challenges and take appropriate action to ensure guest satisfaction.
• Process customer payments according to established procedures and policies including proper cash handling and credit card authorizations.
• Efficient communication with other departments of the hotel to support special requests, late checkouts, maintenance needs and guest concerns.
• Assist with pre-registration and blocking of reservations. Prepares for group arrivals and departures.
• Provides the highest quality of service to guests at all times.
• You will be constantly interacting with resort staff in a professional manner, assisting other departments with necessary information.
• Engage with our guests upon check out (leaving) to ensure that that are satisfied with their service and assist in recovery efforts when needed.
• When there is down time, you will assist the reservations department with taking guest reservations in a professional manner. This will also occur when the reservations department closes for the day.
• "Be the Difference" with all guest and employees and do more than just “the norm".
• Perform all other duties as deemed necessary by management.

• Excellent communication, organizational and customer service skills are required.
• Must be able to stand for the duration of a shift, with or without accommodation.
• Prior Hospitality or Customer Service Experience preferred.
• Prior experience with Maestro is a plus
• Must be passionate about creating a memorable experience for each guest.