Housekeeping Coordinator

  • Lotte New York Palace
  • New York, New York
  • Full Time
  • Responsibilities include organizing, filing, and supervising the maintenance of housekeeping department records, payroll, scheduling, and supporting the Housekeeping Management Team.
  • Assist in processing AM and PM room status reports
  • Help supply uniforms, control expenses, and maintain inventory
  • Assist guests in placing their guest room supply requests
  • Provide communication between staff and management for an effective operation
  • Provide friendly, courteous service in accordance with standard procedures
  • Communicate with other departments throughout the hotel as necessary
  • Monitor Hotsos and emails throughout the day
  • Print and go over traces emails and report from Opera to assign to the runner
  • Ensure all open calls in Hotsos have been dispatched and get completed within 20 minutes
  • Complete follow up calls with guests
  • Dispatch all queue, group rooms and VIP rooms to all supervisors
  • Maintain housekeeping office cleanliness
  • Ensure chemical bottles/amenity baskets are filled according to the department needs
  • Ensure all collateral and amenities are available for the PM shift
  • At least 2 years previous high volume administrative experience
  • At least 2 years customer service experience
  • Ability to prioritize
  • Must have excellent verbal and written communication skills
  • Must be detail oriented
  • Must be proficient in Microsoft Office
  • Must be proactive, flexible, able to meet deadlines, and to work under pressure
  • Previous housekeeping experience at a luxury hotel is a plus
  • A secondary school diploma is preferred
  • Must be able to follow instructions, possess detail orientation skills and demonstrate a professional attitude.
Job ID: 484632601
Originally Posted on: 7/9/2025

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