Front Desk Agent Courtyard Portland Convention Center

This position is responsible for anticipating guest needs, providing solutions to ensure guest satisfaction and exceed their expectations. Adheres to the company’s standards of quality and professionalism.

Benefits

Full Time Associates qualify for benefits (Medical, Dental, Vision, PTO, 401K)

Job Duties

Anticipates and responds to guests in a friendly and positive manner

Responsible for providing the highest level of service

Process check-ins and check-outs, verify billing, create reservations, and process special requests

Assists guests by knowing hotel property, local attractions, and hours of operation of hotel outlets and services

Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary

Understands and follows the company guest service recovery program

Follows proper selling techniques and ensures strategies are utilized to maximize room revenues

Monitors room availability, follows restrictions, and all booking policies and procedures

Education:

High school diploma or GED required