Client Services Liaison - Concierge

We offer a comprehensive Benefit package to Full Time Employees:

• PTO
• 401-k with Company Match
• Health Insurances
• Company Paid Life Insurance
• Tuition Reimbursement
• Employee Assistance Program

Position Description:

The Client Services Liaison ensures that all referrals are received in an accurate, detailed manner and are properly handled for admission and staffing; is responsible for recruitment of direct caregivers; handles the admission process for clients. Is involved with and supports agency marketing efforts.

Organizational Relationship:

Reports to the Administrator

Qualifications:

Has some experience in health care recruiting and marketing. Preferrable in private duty or skilled home care. Must possess effective communications skills, be flexible and have the ability to deal tactfully with customers and the community.

Duties:

• Receives all referrals and inquiries.
• Identifies needs of client.
• Meets with potential clients and families to discuss services of Home Care Concierge and handles admission to agency process.
• Interviews, screens, caregiver applicants; makes caregiver hiring decisions.
• Supports scheduling when needed.
• Tracks all inquiries and follows up on a regular basis.
• Monitors community, customer and patient perceptions of the agency.
• Maintains working knowledge of the agency markets including key referral sources, and competitor's market positioning.
• Particpates in community events and supports cross marketing efforts with Capital Health Home Care Dublin.
• Educates Capital Health Home Care Dublin staff and contractors on services available through Home Care Concierge.
• Responds promptly and courteously to calls.
• Communicates with employees and clients to evaluate client services.
• Assists with oversight of Personal Caregivers employed by the agency.
• Communicates with payors.
• Participates in agency on-call rotation if needed.
• Serves as liaison between clients, caregivers, agency office staff and Administrator.
• Performs other duties as assigned.