Hotel Night Auditor
**Department:** Accommodations
**Reports To:** Night Audit Supervisor
**Employment Dates: **Seasonal, April -- October
**Shift Availability:** 11 PM -- 7 AM
**Minimum Age:** 18yr
**Wage: **$15/hour
**Position Summary**:
The Hotel Night Auditor is responsible for managing the hotel's overnight operations, including front desk duties, guest service, and financial reconciliation, ensuring smooth operations and accurate financial reporting. They are primarily responsible for welcoming guests over the phone and upon arrival, managing check-in/out procedures, addressing inquiries, providing information about hotel amenities, resolving guest concerns, maintaining the cleanliness and comfort of common areas, and ensuring a positive overall experience by maintaining a professional and friendly demeanor throughout the guests' stay. Availability and willingness to work weekends and holidays is required.
**Key Responsibilities and Duties:**
- **Welcoming Guests**
Welcome guests upon their arrival and provide initial information about the hotel and Lakeside Chautauqua. In addition, processing guest reservations, verifying identification, collecting payment, assigning rooms, and handling key distribution.
- **Operating the Front Desk system**
Utilizing the Property Management Software (Cloudbeds) to access guest information, update reservations, and manage room availability.
- **Managing Reservations**
Taking phone and online reservations, updating guest information, and confirming details.
- **Financial Reconciliation and Reporting**
Generating nightly reports and documenting key data, verifying accuracy of figures and postings pertaining to business transactions.
- **Answering Guest Inquiries**
Responding to questions about hotel amenities, local attractions and events, directions and other guest needs, in person and over the phone.
- **Handling Guest Complaints**
Addressing issues promptly and professionally, finding solutions to resolve complaints, and escalating concerns to management when necessary.
- **Maintain Cleanliness and Comfort**
Ensure that the hotel premises, including common areas, facilities, and guest rooms, are clean, well-maintained, and comfortable.
- **Communication with Other Departments**
Coordinating and communicating with other Guest Service Agents, Housekeeping Attendants, Maintenance, and all other Lakeside Chautauqua staff in a positive and professional manner.
** **
**Qualifications:**
To perform this job successfully, the individual must be able to perform each Key Responsibility and Duty listed above. The requirements listed below are representative of the knowledge, skill, and or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
** **
**Education and Experience:**
- High School diploma or equivalent is required.
- Experience in a hotel or related field is preferred but not required.
** **
**Language Skills:**
Strong verbal and written communication skills, including active listening, clarity of speech, empathetic communication, and th
**Department:** Accommodations
**Reports To:** Night Audit Supervisor
**Employment Dates: **Seasonal, April -- October
**Shift Availability:** 11 PM -- 7 AM
**Minimum Age:** 18yr
**Wage: **$15/hour
**Position Summary**:
The Hotel Night Auditor is responsible for managing the hotel's overnight operations, including front desk duties, guest service, and financial reconciliation, ensuring smooth operations and accurate financial reporting. They are primarily responsible for welcoming guests over the phone and upon arrival, managing check-in/out procedures, addressing inquiries, providing information about hotel amenities, resolving guest concerns, maintaining the cleanliness and comfort of common areas, and ensuring a positive overall experience by maintaining a professional and friendly demeanor throughout the guests' stay. Availability and willingness to work weekends and holidays is required.
**Key Responsibilities and Duties:**
- **Welcoming Guests**
Welcome guests upon their arrival and provide initial information about the hotel and Lakeside Chautauqua. In addition, processing guest reservations, verifying identification, collecting payment, assigning rooms, and handling key distribution.
- **Operating the Front Desk system**
Utilizing the Property Management Software (Cloudbeds) to access guest information, update reservations, and manage room availability.
- **Managing Reservations**
Taking phone and online reservations, updating guest information, and confirming details.
- **Financial Reconciliation and Reporting**
Generating nightly reports and documenting key data, verifying accuracy of figures and postings pertaining to business transactions.
- **Answering Guest Inquiries**
Responding to questions about hotel amenities, local attractions and events, directions and other guest needs, in person and over the phone.
- **Handling Guest Complaints**
Addressing issues promptly and professionally, finding solutions to resolve complaints, and escalating concerns to management when necessary.
- **Maintain Cleanliness and Comfort**
Ensure that the hotel premises, including common areas, facilities, and guest rooms, are clean, well-maintained, and comfortable.
- **Communication with Other Departments**
Coordinating and communicating with other Guest Service Agents, Housekeeping Attendants, Maintenance, and all other Lakeside Chautauqua staff in a positive and professional manner.
** **
**Qualifications:**
To perform this job successfully, the individual must be able to perform each Key Responsibility and Duty listed above. The requirements listed below are representative of the knowledge, skill, and or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
** **
**Education and Experience:**
- High School diploma or equivalent is required.
- Experience in a hotel or related field is preferred but not required.
** **
**Language Skills:**
Strong verbal and written communication skills, including active listening, clarity of speech, empathetic communication, and th
Job ID: 484682153
Originally Posted on: 7/10/2025
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