Slots Guest Services Representative - Luxor

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As a Slot Guest Services Representative, you play a key role in creating memorable experiences for our guests. With your welcoming personality and commitment to exceptional service, you will assist with property and slot-related questions, process machine payouts, and welcome guests into the MGM Rewards Program - all while ensuring they feel valued and cared for. Your strong attention to detail will help you verify identification, complete regulatory and federal tax documentation, and follow gaming regulations and property policies. Through teamwork and a guest-focused approach, youll help ensure every guest leaves feeling supported and excited to return.

THE STARTING RATE : $17 + tips

THE DAY-TO-DAY:

• Create a welcoming environment by greeting all guests, maintaining a clean, presentable slot area, assisting with slot machine and general property inquiries and delivering personalized guest experiences

• Circulate through assigned sections and respond promptly to slot machine lights and perform minor repairs such as clearing bill jams, resolving printer or bill acceptor tilts, and replacing ticket paper

• Pay slot machine jackpots and completes the required paperwork neatly and accurately, IRS W2G/1042S forms

• Enroll guests into the MGM Resorts International Rewards Program following established guidelines and by verifying government issued guest ID, age and using property enrollment devices

• Stay informed of the various types of slot machines on the casino floor to better assist guests in looking for a particular type of machine or denomination

• Maintain awareness on company and departmental news and events to effectively answer guests questions, and enhance the guest experience by recommending MGM shows, restaurants and attractions to guests

• Monitor for underage gambling and report any individuals under 21 to a supervisor or Security, as needed

• Complies with departmental and company policies and procedures including Title 31

THE IDEAL CANDIDATE:

• Must be a minimum of 21 years of age

• High School Diploma, GED or equivalent

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more

• Free meals in our employee dining room

• Free parking on and off shift

• Health & Income Protection benefits (for eligible employees)

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION:

Are you ready to JOIN THE SHOW ? Apply today!