Front of House Staff

0-1 years

Mama Wong is an authentic Chinese restaurant serving regional Chinese cuisine and Sichuan specialties. We are seeking FOH Staff (part-time and full-time) to join our team to fill host and server positions! You will be responsible for providing guests with a memorable dining experience from start to finish. We are invested in your learning and growth, and this role has the opportunity for growth into management.

The ideal candidate is a positive and motivated team player with strong communication skills who can handle multiple tasks in a friendly manner with grace and composure. Weekend availability is required. Bilingual in English and Mandarin is preferred, but not required.

Responsibilities:

• Curate a genuine and warm guest-friendly experience at all touchpoints: from the moment they call or walk in to the moment they exit
• Maintain organization at the host stand from reservations, ordering platforms, and managing the phone
• Demonstrate expertise of all restaurant and company information, including, but not limited to, hours of operations, directions, and awareness of neighborhood
• Demonstrate expertise of all menu items with sound knowledge of all ingredients and preparations
• Consistently follow steps of service with efficiency and grace, while maintaining a sense of urgency throughout service
• Anticipates guest needs, ensuring constant communication with colleagues, management, and the kitchen at all times during service.
• Maintains the high standards of cleanliness and appearance throughout all areas of the restaurant both before, during and after service.
• Demonstrates an eagerness to continue to learn and grow.

Qualifications:

• Embodies authentic hospitality with the thoughtfulness to create joy and delight at every turn
• Has a passion for people, food, and hospitality
• Pro-actively and creatively problem solves
• Possesses excellent communication skills and is comfortable working with a diverse group of people and personalities

Compensation: Hourly ($15.00 - $18.00)

Benefits & Perks: Potential Bonuses, Dining Discounts

Strong Communication Skills

Teamwork

Ability to Handle Multiple Tasks

Customer Service

Positive and Motivated Team Player

Time Management

Bilingual in English and Mandarin (Preferred)

Problem Solving

Knowledge of Restaurant Operations

Adaptability

Customer Service Skills

Attention to Detail

Organizational Skills

Multitasking

Menu Knowledge

Positive Attitude

Ability to Anticipate Guest Needs

Grace Under Pressure

Maintaining cleanliness and appearance standards

Willingness to learn and grow

Interpersonal Skills

Problem Solving Skills

Cultural Awareness

Learning agility

Creativity

Conflict Resolution

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