Customer Service Representative

Full Time Customer Service Representative

Customer Service Representative

JOB-10044586

Anticipated Start Date

July 21 , 2025

Location

Kissimmee, FL

Type of Employment

Contract Hire

Employer Info

Our client is an industry leader and one of the largest food and foodservice distribution companies in North America. It delivers national and proprietary branded food and food-related products to independent and national chain restaurants, quick-service eateries, pizzerias, theaters, schools, hotels, healthcare facilities and other institutions via its distribution centers across the United States.

Job Summary

W e are seeking a skilled bi-lingual(Spanish) Customer Service Representative to join our team. This role is ideal for individuals who thrive in a fast-paced, high-volume environment and possess excellent communication and computer skills. The successful candidate will be responsible for professionally responding to and interacting with customers via phone and email using a multi-line phone system.

Job Description

• Manage a high volume of inbound customer communications via phone and email.
• Process orders, substitutions, pickups, and return credits.
  
• Provide timely and accurate assistance for customer inquiries and special requests.
  
• Collaborate with other departments within the Distribution Center to support operational needs.
  
• Participate in special projects or complete other duties as assigned.
• Shift: 8am - 5pm Monday - Frid ay

Skills Required

• Bi-lingual (Spanish) required
• Minimum of 6-12 months of experience in a call center or fast-paced customer service environment.
• Proficient in data entry and using multiple computer systems.
  
• Ability to interact effectively with customers both over the phone and in person.
  
• Strong problem-solving skills and ability to work as part of a team.
  
• Must pass a post-offer background check and drug screening.

Preferred:

• 12 years of customer service experience in a call center or related role, ideally within the foodservice industry.
• Recent experience in a fast-paced call center environment or related area within foodservice industry

Education

• High School Diploma or GED

Pay Rate

• $15 per hour

We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.