IT Service Desk Agent

  • Alpharetta, Georgia
  • Full Time

Job Title- 12 months

We are seeking a Service Desk Agent to provide high-quality technical support as the first point of contact for users calling the IT Service Desk. The ideal candidate has strong communication skills, is customer-focused, and can resolve issues efficiently using a knowledge base and their technical expertise.

Key Responsibilities:

  • Provide first-level phone/chat support with professionalism and empathy.

  • Accurately document incidents and problems in a tracking system.

  • Diagnose and resolve hardware/software issues in a fast-paced 24x7x365 environment.

  • Escalate and follow up on unresolved issues promptly.

  • Support end-users with enterprise applications, systems, and hardware.

  • Collaborate with internal teams and contribute to service improvement.

Qualifications:

  • 25 years of experience in technical support or a similar high-tech environment.

  • Strong customer service and communication skills.

  • High school diploma or GED required.

  • Proven ability to troubleshoot and resolve technical issues independently.

  • Flexibility to work variable shifts, including nights, weekends, and holidays.


Job ID: 484778430
Originally Posted on: 7/10/2025

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