Job Title- 12 months
We are seeking a Service Desk Agent to provide high-quality technical support as the first point of contact for users calling the IT Service Desk. The ideal candidate has strong communication skills, is customer-focused, and can resolve issues efficiently using a knowledge base and their technical expertise.
Key Responsibilities:
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Provide first-level phone/chat support with professionalism and empathy.
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Accurately document incidents and problems in a tracking system.
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Diagnose and resolve hardware/software issues in a fast-paced 24x7x365 environment.
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Escalate and follow up on unresolved issues promptly.
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Support end-users with enterprise applications, systems, and hardware.
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Collaborate with internal teams and contribute to service improvement.
Qualifications:
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25 years of experience in technical support or a similar high-tech environment.
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Strong customer service and communication skills.
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High school diploma or GED required.
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Proven ability to troubleshoot and resolve technical issues independently.
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Flexibility to work variable shifts, including nights, weekends, and holidays.