IT Service Desk Agent

Veterans Sourcing Group is seeking Service Desk Agents to join a high-performing IT Service Desk team. This role is the first point of contact for users seeking technical assistance and requires strong customer service, communication, and problem-solving skills. Agents are responsible for accurately diagnosing and resolving technical issues related to hardware, software, and enterprise systems in a 24x7x365 environment.

Key Responsibilities:

• Provide first-level phone/chat support with professionalism and urgency.

• Document all interactions and resolutions in a ticketing system.

• Troubleshoot and resolve hardware/software issues.

• Support enterprise applications and infrastructure components.

• Deliver high-quality service in a fast-paced, high-volume environment.

• Participate in after-hours and weekend coverage as needed.

Qualifications:

• 25 years of technical support or help desk experience in a high-tech environment.

• Excellent customer service and communication skills.

• Strong troubleshooting skills and ability to work independently.

• High school diploma or GED required.

• Willingness to work variable shifts, including evenings and weekends.