1 year
Job DetailsAlinea is looking for a full-time Host to join our team! Host is an important part of the team, ensuring each guest has a positive and welcome first impression to their dining experience. This is a full time position, paid hourly, and candidates must be willing to work 40+ hours, 5 days a week.
A concept founded by Chef Grant Achatz and Nick Kokonas, Alinea has been globally praised for its molecular gastronomy techniques and innovative approach to modernist cuisine, pushing boundaries in a multi-sensory dining experience. It is one of only 13 restaurants in the U.S. to earn the coveted Michelin 3-Star rating. It has also been named the Best Restaurant in the World by Elite Traveler, the Best Restaurant in North America by The Worlds 50 Best Restaurants, and the Best Restaurant in the U.S. by Gourmet and Business Insider. Driven by the notion of doing the unexpected, guests can be assured to leave the dining room feeling inspired.
Responsibilities
- Maintains expert level knowledge of all reservations, People of Note (PON), dietary restrictions, and guest requests for each service
- Greets guests and maintains welcoming atmosphere at the entrance
- Recognizes and welcomes regulars and PONs
- Anticipates guest needs and respond promptly
- Accommodates all requests for information courteously
- Organizes and maintains secure storage of guest items
- Returns guest items according to established policies and procedures
- Communicates PON arrivals and special requests to management
- Responds to guest concerns with professionalism
Requirements
- Unprecedented work ethic
- 1 or more years experience as a host or related experience
- Ability to work in a fast-paced, chef-driven environment
- High attention to detail
- Strong communication skills
- Ability to work collaboratively as part of a team
- Thinks clearly, quickly, and maintains concentration during high pressure situations
- Experience with Tock a plus
Physical Requirements
- Must be able to work on your feet for at least 8 hours
- Must be able to move, pull or lift at least 35 pounds
- Must be able to climb stairs multiple times per shift
Benefits
- Competitive hourly wage at $21.00 - $21.50/hour
- Medical, vision, dental and life benefits available on the 1st month following full-time employment
- 50% company contribution to single HMO during the first 2 years of full-time employment, 100% contribution available after 2 years
- Paid time off
- 401(K) with a company match of up to 4% of deferred earnings
- CTA/Ventra discount available after 1 month of full-time employment
- Employee Dining Discount, 20% to any Alinea Group restaurant
- Referral Bonus Program available
The Alinea Group is an equal opportunity employer. We value diversity in gender, race, ethnicity, sexual orientation, gender identity, disability, religion, age, veteran status, life experiences and ideas. We are committed to providing equal employment opportunities and strive to provide an inclusive culture that embraces diversity.
Must be eligible to legally work in the United States. We use E-Verify.
Compensation DetailsCompensation: Hourly ($21.50 - $22.00)
Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k, Commuter Benefits, Potential Bonuses, Dining Discounts
Required SkillsCustomer Service
Customer Service Orientation
Customer Service Skills
Problem Solving Skills
Expert Level Knowledge of Reservations, People of Note (Pon), Dietary Restrictions, and Guest Requests
Time Management Skills
High Volume Service
Adaptability
Accommodating All Requests for Information Courteously
Interpersonal Skills
Communication Skills
Organizational Skills
Greeting Guests and Maintaining a Welcoming Atmosphere
Attention to Guest Experience
Ability to work in a fast paced environment
Conflict Resolution skills
Clear Thinking and Ability to Maintain Concentration During High Pressure Situations
Teamwork
Reservation Management Platforms
Professionalism
Collaboration
Ability to Multitask
Unprecedented Work Ethic
Physical Stamina
Anticipating Guest Needs and Responding Promptly
Cultural Awareness
high attention to detail
Empathy
Ability to Work Under Pressure
Initiative
Fine Dining Service
Strong Communication Skills
Attention to Detail
Ability to work collaboratively as part of a team
Positive Attitude
Maintaining Concentration During High Pressure Situations
Conflict Resolution
Experience With Tock (a Plus)
OpenTable
Multitasking
Resy
Welcoming Guests
Guest Interaction
Work Well Under Pressure
Guest Reception
Guest Service
Reservation Systems
Read more
Gallery Alinea