Server

2 years

Job Summary:

Thunderbolt is a renowned bar located in the vibrant heart of Los Angeles, known for its innovative cocktails, friendly atmosphere, and exceptional customer service. We take pride in creating memorable experiences for our guests.

As a Server at Thunderbolt, you'll play a central role in creating an exceptional guest experience, combining creativity and expertise to deliver innovative yet approachable cocktails .Utilizing your expertise and professionalism to be well-versed in all in-house food and beverage offerings, while contributing to a laid-back, neighborhood environment where exceptional hospitality is the priority

• Uphold and actively promote the companys mission, vision, and core values.
• Exhibit a sense of urgency when attending to guests to ensure a seamless dining experience.
• Welcome guests promptly upon arrival and express gratitude at their departure.
• Assist with seating guests according to arrival order and rotation procedures, accommodating special needs when necessary.
• Use suggestive selling techniques to enhance guest experience and achieve average check targets.
• Accurately enter guest orders into the point-of-sale system.
• Verify the completeness and presentation of prepared orders before serving.
• Deliver food and beverages promptly and in accordance with service standards.
• Provide attentive, courteous service throughout the entire guest dining experience.
• Demonstrate knowledge of station and floor layouts for smooth service coordination.
• Maintain strong familiarity with the menu and product offerings.
• Pre-bus tables efficiently, clearing, cleaning, and resetting them promptly after guest departure.
• Address guest complaints and requests courteously and escalate issues to the supervisor when needed.
• Follow safe cash-handling practices and accurately process cash, credit card, and discount transactions.
• Proactively assist team members as needed, fostering a collaborative work environment.
• Ensure cleanliness and organization of the dining room and service areas at all times.
• Complete assigned side-work, including deep-cleaning tasks, to maintain operational standards.
• Provide prompt, courteous service while maintaining a positive demeanor with both team members and guests.
• Adhere to brand standards and internal policies and procedures.
• Perform other duties and tasks as assigned to support business needs.

Essential Functions

• Ability to lift and carry supplies and equipment up to 30 lbs
• Ability to raise a tray weighing up to 25 lbs to shoulder height
• Able to bend, stoop, reach, wipe, lift, and grab
• Must have sufficient mobility to move and operate in work area
• Must be able to stand and walk throughout a 4 to 8 hour shift
• Must be able to hear well in a loud environment to respond to employee and guest needs
• Must meet any state, county or municipal regulation pertaining to health risk concerns about food handling
• Must be able to observe and differentiate between monetary denominations
• Must be able to serve all menu products
• Must be able to operate point of sale system
• Must be able to work around potentially hazardous chemicals

Position Qualifications

• Must be able to communicate effectively both orally and in writing
• Must be able to pass all required tests and training requirements for the position
• Must be able to work in a team environment
• Meets uniform and grooming standards and maintains them throughout the shift
• Must be able to work a flexible schedule, including holidays, nights and weekends
• Possesses excellent guest service skills
• Possesses basic math skills (add, subtract, multiply and divide)
• Must be dependable and able to learn basic tasks and follow instructions
• Places a value on diversity and shows respect for others

This job description is intended to describe the general nature and level of work being performed by the employees assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities or tasks which may be required to be performed in this position. Employer may amend, change, or modify the responsibilities and duties of this position to meet business needs as necessary. This job description does not constitute a contract for employment and may be changed at the discretion of the employer with or without notice.

Compensation: Hourly ($17.81) plus tips

Benefits & Perks: Health Insurance

Ability to Multitask

Strong interpersonal skills

Problem Solving Skills

Time Management Skills

Adaptability to Changing Environments

Attention to Detail

Ability to Work Under Pressure

Customer Relationship Management

Team Collaboration

Flexibility in scheduling

Physical Stamina

Conflict Resolution skills

Positive Attitude

Ability to follow instructions

Commitment to Operational Standards

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