Spa Reservation Agent

Atlantis is currently seeking a Spa Reservation Agent. The Reservation Agent is responsible for providing guests with comprehensive and professional guidance regarding spa procedures and services, as well as booking all spa treatments.

• Schedules Spa/Salon appointments and makes reservations.
• Maintains the appointment calendar and confirms all Spa appointments.
• Assists walk-in guests who do not have appointments and books them as soon as possible.
• Ensures timely services to all guests, keeping with a scheduled time line to provide an optimal number of guests accommodated.
• Maintains a working knowledge of all services and products offered at the Spa.
• Promotes the sales of additional Spa services ensures appropriate stock of supplies necessary to effectively perform job responsibilities.
• Maintains a neat and orderly work area and assists in the appearance and cleanliness of the Spa.

While performing the duties of this job, the employee may be required to stand; walk; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel crouch or crawl; talk, and hear. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.

• Must be at least 18 Years of age
• Previous experience within call center or customer service environment preferred
• Knowledge of call center telephony and technology
• Must have a clear speaking voice and demonstrate strong interpersonal, analytical and organization skills
• Proficient in relevant computer applications (Office, Word, Excel, HAL, LMS, Hotel Extranets)
• Knowledge of customer service principles and practices
• Knowledge of administration and clerical processes

***Must adhere to all appearance standards, including but not limited to no "visible" tattoos/piercings or unnatural hair colors. ***

Atlantis Casino Resort Spa fosters a team working environment and an environment that is focused on Team Member recognition and appreciation. Some of the ways in which we accomplish this is by offering the following:

• Comprehensive benefits (medical, dental, vision, supplemental coverage)
• 401K retirement savings plan + discretionary match
• Education Tuition Reimbursement Program
• Paid Vacation
• Holiday Pay
• Recreation /Fitness Discounts
• Weekly Resort Prizes
• Career Development and Training Workshops
• FREE daily meal
• Internal Advancement