Guest Services Representative

To perform in a pleasant, professional, and efficient manner a combination of duties mainly related, but not limited to answering telephones, greeting, assisting and checking families into and out of Target House, Parcels or Memphis International Airport, giving recommendations, and providing directions, which contributes to an overall positive experience. Smile and greet guests in a welcoming manner, as the first point of contact. Assists Security with controlling access by signing in and out visitors, volunteers and vendors into Target House. The role is responsible for performing a combination of duties in a pleasant, professional, and efficient manner. These duties include, but are not limited to, answering telephones; greeting, assisting, and checking families into and out of Target House, Parcels, or Memphis International Airport; giving recommendations; and providing directions to contribute to an overall positive guest experience. This position is the first point of contact and is expected to smile and greet guests in a welcoming manner. Additionally, the role assists Security with access control by signing in and out visitors, volunteers, and vendors at Target House. This is a full-time (40 hours/week) position that requires working 3:30 PM - 12:00 AM on weekdays and 11:30 PM - 8:00 AM on weekends, including holidays. Employees will have at least one weekend off per month. Bilingual candidates are preferred. Job Responsibilities: Provide excellent customer service and support to all guests in the assigned area. Maintain the overall quality and cleanliness of the assigned area. Assist within the designated area, such as house management, the volunteer department, the front desk, or guest services. Monitor and maintain inventory and supplies as assigned. Document and share reports related to the assigned area as required. Perform other related duties as assigned or directed to support departmental goals. Maintain regular and predictable attendance. Minimum Education and/or Training: High school diploma or equivalent. Minimum Experience: One (1) year of applicable experience in a service-oriented, customer-focused environment is preferred. Special Skills, Knowledge, and Abilities: Receptive to change and new ideas. Demonstrates eagerness to learn through various avenues. Addresses needs and problems logically using defined approaches. Communicates clearly and concisely, both verbally and in writing. Listens attentively, confirms understanding of routine needs, and responds accurately. Shares information with the team as directed. Effectively manages time to plan and complete daily tasks. Completes routine tasks under guidance or supervision. Pays close attention to detail and delivers quality work on time. Seeks to understand patient and family needs and collaborates effectively with institutional teams. Addresses routine requests from patients and stakeholders efficiently and seeks assistance for more complex issues. Demonstrates a basic understanding of guest services concepts, processes, and guidelines. Performs standard tasks within own area (e.g., house management, volunteer/event department, front desk, patient or guest services) in a timely and professional manner. Physical Demands and Working Conditions: The physical demands and work environment characteristics described below are representative of those necessary to perform the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities. Regularly required to stand, walk, sit, kneel, use hands to handle or feel, and communicate verbally. Occasionally required to lift and/or move up to 25 pounds. Specific vision abilities include close vision, depth perception, and the ability to adjust focus. The noise level in the work environment is usually quiet. Must be able to move about the workspace to access surfaces, shelves, cabinets, drawers, and equipment located at or above/below the work surface. Must comply with all applicable federal, state, and local health and safety regulations. This job description is not intended to be an all-inclusive list of duties, responsibilities, or skills required for the position. Management reserves the right to assign or reassign duties and responsibilities as business needs dictate. It reflects the assignment of essential functions and does not restrict the tasks that may be assigned. Compensation In recognition of certain U.S. state and municipal pay transparency laws, St. Jude is including a reasonable estimate of the compensation range for this role. This is an estimate offered in good faith and a specific salary offer takes into account factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the salary range and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current salary range is $19.00 - $30.00 per hour for the role of Guest Services Representative. Explore our exceptional benefits! St. Jude is an Equal Opportunity Employer No Search Firms St. Jude Children's Research Hospital does not accept unsolicited assistance from search firms for employment opportunities. Please do not call or email. All resumes submitted by search firms to any employee or other representative at St. Jude via email, the internet or in any form and/or method without a valid written search agreement in place and approved by HR will result in no fee being paid in the event the candidate is hired by St. Jude.