Customer Service Associate

A growing team in the shared mobility industry is looking to add two **Customer Service Associates** to support their West Coast operations. This is a customer-facing, remote opportunity that offers long-term potential and professional growth within a collaborative and fast-paced environment.

**Soft Skills:**

- Strong customer service orientation

- Ability to think on your feet

- Emotional intelligence and good judgment

**Job Description:**

The **Customer Service Associate** supports members during active trips, assisting with urgent issues like late returns, vehicle access problems, or potential damage. The role involves making real-time decisions, communicating with members, and collaborating with internal operations teams to ensure smooth service delivery.

**Responsibilities:**

- Respond to real-time member inquiries and operational issues

- Work closely with internal teams to identify quick and effective solutions

- Recommend proactive measures to reduce repeat concerns

- Document and analyze service issues to improve processes

- Support communication during high-impact situations like weather events

- Provide education and guidance to members

- Handle reimbursements, credits, and escalation as needed

- Monitor member feedback and behavior for trends or concerns

- Develop team knowledge base and contribute to overall service goals

**Technical Skills:**

- Use of internal platforms for case handling and communication

- Basic Excel skills preferred

**Qualifications:**

- Previous customer service or similar experience

- Excellent verbal and written communication skills

- Consistent availability including one weekend day

- Ability to remain calm under pressure and make informed decisions