Customer Service Specialist Patient Support Team
- SSi People
- Murrysville, Pennsylvania
- Full Time
Customer Service Specialist - Patient Support Team
Location: Murrysville, PA (Hybrid)
Job Summary:
Join our client's Patient Support Team as a Customer Service Specialist. This hybrid role requires you to be in the office on Tuesdays and Wednesdays, with the flexibility to work remotely on other days. You'll be the first point of contact for patient and customer inquiries, primarily through phone and email.
Key Responsibilities:
Handle patient inquiries via phone, email, chat, and social media, ensuring timely and professional responses.
Utilize SAP for entering complaints and conducting order and delivery research.
Act as an escalation point for complex issues, working towards effective resolutions.
Share knowledge and assist in training team members on procedural updates.
Analyze and improve existing procedures to enhance customer satisfaction.
Stay informed on company policies and product details to provide accurate information.
Skills Required:
1-3 years of experience in a high-volume call center environment.
Healthcare industry experience is a plus.
Strong verbal and written communication skills in English.
Proficient in MS Windows, internet browsers, and Microsoft Office Suite.
Ability to troubleshoot technical issues independently.
Capable of working in a fast-paced, multi-tasking environment.
About SSi People:
With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering an exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from SSi People and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our
Location: Murrysville, PA (Hybrid)
Job Summary:
Join our client's Patient Support Team as a Customer Service Specialist. This hybrid role requires you to be in the office on Tuesdays and Wednesdays, with the flexibility to work remotely on other days. You'll be the first point of contact for patient and customer inquiries, primarily through phone and email.
Key Responsibilities:
Handle patient inquiries via phone, email, chat, and social media, ensuring timely and professional responses.
Utilize SAP for entering complaints and conducting order and delivery research.
Act as an escalation point for complex issues, working towards effective resolutions.
Share knowledge and assist in training team members on procedural updates.
Analyze and improve existing procedures to enhance customer satisfaction.
Stay informed on company policies and product details to provide accurate information.
Skills Required:
1-3 years of experience in a high-volume call center environment.
Healthcare industry experience is a plus.
Strong verbal and written communication skills in English.
Proficient in MS Windows, internet browsers, and Microsoft Office Suite.
Ability to troubleshoot technical issues independently.
Capable of working in a fast-paced, multi-tasking environment.
About SSi People:
With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering an exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from SSi People and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our
Job ID: 484859947
Originally Posted on: 7/11/2025
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