Mahjong Lead Host (Bell Gardens, CA.)

Overview

We are seeking a Mahjong Lead Host for our gaming section here at Parkwest Bicycle Casino! Want to be a part of our team?

A Mahjong Section Lead Host, provide top-notch customer service to players in the Mahjong Gaming area ensuring they have a fun, smooth, and personalized experience.

Responsibilities

Coordinate daily operations of the host station and front-of-house flow.

Train and mentor new hosts and ensure adherence to service standards.

Create or coordinate the seating chart and rotations.

Handle guest complaints or special requests with diplomacy and professionalism.

Communicate with management regarding staffing, issues, or guest feedback.

Ensure hosts are following policies and procedures consistently.

Support the team during peak times by stepping into hosting duties as needed.

May assist with scheduling or shift coverage for the host team.

Initiate Mahjong games and ensure players are seated in a timely and organized manner.

Coordinate with support staff to maintain efficient service within the Mahjong area.

Provide seating instructions and explain Mahjong rules to new or unfamiliar players.

Monitor game flow and behavior, ensuring that all play aligns with established rules and etiquette; report any irregularities or disputes to management.

Maintain a thorough understanding of Mahjong rules and table procedures.

Ensure compliance with Title 31 regulations, including appropriate record-keeping, player interactions, and reporting any suspicious financial activity to the appropriate personnel.

Greet guests regularly at the tables, offering assistance, building rapport, and creating a welcoming experience.

Observe and respond to guest preferences and playing styles, anticipating needs and personalizing interactions when possible.

Seat players based on table availability, game flow, and player needs.

Keep track of player interest lists and wait times; manage seating rotations efficiently. Assist with closing procedures, including packing Mahjong sets, securing materials, and completing final area checks.

Perform additional job-related tasks as needed or directed by his supervisor.

Qualifications

• Fluency in Chinese including Mandarin and Cantonese required to effectively communicate with a diverse guest population.
• Must be able to pass mandatory screening including a background check, credit, and drug test
• Must be able to obtain and maintain a current California gambling establishment team member permit, badge or license and a city license.
• Interacts well with guests and co-workers
• Available for full time work, open availability to any given shift which will include weekends and evenings.
• Able to interact with, understand and respond to common complaints and inquiries
• Basic computer program and keyboarding proficiency.
• Knowledge in the safe and appropriate use of tools and procedures related to the essential functions of the job

Education: High school diploma or general education degree (GED).

Experience: Two to four years in a customer-service position or similar environment or combination of education or experience.

Physical and Mental Requirements:

• Required to stand and walk short distances within the course of the day.
• Regularly required to see, talk and hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision and depth perception.
• Must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
• Work environment: Team members may be exposed to noise and areas where smoking is permitted.

EEO Statement Parkwest Casino is an equal opportunity employer. All employment decisions are made without regard to race (including hair texture and protective hair styles), color, religion, religious creed (including religious dress and religious grooming), sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity (including transgender identity and transitioning), gender expression and sex stereotyping, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition or information (including genetic information), family care or medical leave status, military caregiver status, military status, veteran status, marital status, domestic partner status, sexual orientation, status as a victim of domestic violence, sexual assault or stalking, enrollment in a public assistance program, engaging in protected communications regarding Team Member wages, requesting a reasonable accommodation on the basis of disability or bona fide religious belief or practice, or any other basis protected by local, state, or federal laws. Min USD $18.00/Hr. Max USD $22.00/Hr.