Front Desk Agent Neenah DoubleTree

JOB REQUIREMENTS: ABOUT THE TEAM Shaner Hotels has an amazing

opportunity at our Neenah Doubletree by Hilton. Located near the Neenah

Riverwalk, the Neenah Doubletree by Hilton offers a contemporary stay,

always complete with a warm Doubletree chocolate chip cookie upon

check-in. We are located downtown close to various restaurants, shops,

entertainment, and outdoor activities. Stay in by visiting our LevelOne

Restaurant and Lounge, with American fare as our main menu choices. We

offer fine craft beers, bourbons, scotches, and cocktails. This is the

place to be when visiting beautiful Neenah! ABOUT US Shaner Hotel Group

Shaner Hotels is one of the foremost award-winning hospitality

owner-operators and management companies in the hospitality industry.

Our current portfolio consists of over 65 full-service, select-service,

extended-stay and resort properties with more than 7,500 rooms in 14

states and four countries. We partner with the top Hospitality Brands

including independent locations as well. We provide a variety of

services for investors, hotel owners and brands-including hotel

development, design and construction, e-commerce, and revenue

management. You can find out more by visiting our website,

www.shanercorp.com! JOB DESCRIPTION Be available to work a flexible

schedule, including weekends, holidays, and varied shifts. Shifts are

7am-3pm and 3pm-11pm Handle guest complaints ensuring guest

satisfaction. Process all check-ins and check-outs according to

established hotel requirements. Adhere to payment, cash handling and

credit policies/procedures. Generate, print, and distribute daily

reports to designated departments/personnel. Resolve discrepancies on

the room status report with Housekeeping. Other duties as assigned.

Responsibilities Provide superior guest services including

check-in/check-out hotel guests courteously and efficiently; process all

payments according to established hotel requirements; Provide

information and services to any guest or visitor in a friendly,

professional manner. Qualifications High school graduate or equivalent.

Minimum one year customer service experience; previous hotel experience

preferred. Ability to satisfactorily communicate with guests,

management, and co-workers to their understanding. Computer experience

preferred. Bilingual English/Spanish a plus. Knowledge of local

activities and attractions appropriate for clientele. Join our team

full-time and have access to full benefits and all associates will have

access to hotel discounts upon completion of probationary period.

\*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online: