Busser - Beauty & Essex Las Vegas

Job Description

The busser assists Floor & Cocktail Servers in steps of guest service, and resets tables in a speedy, professional, and effective manner. Interacts with the dining room/lounge guests, fellow team members, and supervisors in a polite and courteous manner to ensure gracious hospitality.

• Anticipate and accommodate the needs of the guests.

• Maintain the general cleanliness and orderliness of the tables.

• Communicate the needs of the guests to Front-of-House and Heart-of-House support staff, servers, managers, and chefs.

• Deliver, fill, and re-fill water, as requested by guests and/or directed by servers.

• Clear and reset tables, and clean table area, including banquettes, during service.

• Help ensure guest satisfaction through active participation in service.

• Maintain general cleanliness of stations and the entire venue.

• Comply with Department of Health and company sanitation standards.

• Properly set up floor and side stations, perform side-work and other opening/closing procedures as directed by management, including:

  • Responsible for making sure all tables and chairs/banquettes are clean and free of debris.

  • Set tables with proper settings.

  • Wipe down chairs, tables, and banquettes.

  • Stock side-stations with prescribed supplies.

  • Perform opening side-work as prescribed.

  • Perform closing side-work as prescribed.

• Participate in, when available, marking tables for upcoming courses (apps, entrees, desserts).

• Report all breakage, and damage of equipment or furniture immediately to management.

• Attend and participate in daily pre-service meetings.

• Attend and participate in any training sessions or departmental meetings.

• Learn by listening, observing other team members, and sharing knowledge while leading by example.

• Portray a positive and professional attitude.

• Demonstrate knowledge of Tao Group Hospitality, its partners, and supporting hotel environments.

• Work as part of a team and provide help and support to all fellow team members.

• Assist and/or complete additional tasks as assigned.

• Tao Group Hospitality in-venue busser training.

• Previous hospitality experience.

• Previous busser experience.

• Previous experience in a high-volume restaurant/nightclub/lounge.

The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

• Ability to write and verbally communicate.

• Must have good positive energy throughout the day.

• Must be able to print legibly for team members, management, and guests to read.

• Must be able to kneel, bend, and stand for extended periods of time.

• Must be able to move quickly.

• Must be able to push and lift up to 50 lbs.

• Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume.

• May work extended hours, irregular shifts, evening and/or weekend shifts, and holiday work may be required.

• Exposure to cleaning materials.

• Maintain a professional, neat, and well-groomed appearance adhering to company standards.

• Ability to maintain confidentiality.

• Exposure to hot kitchen elements or cleaning materials.

• Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment.

• Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner.

• Ability to handle a fast-paced, busy, and somewhat stressful environment.