Studio Coordinator/Receptionist

Responsive recruiter LOVE WHAT YOU DO At Waxing the City, we are passionate about helping our clients look and feel their best. We believe that our Studio Coordinators set the tone for a clients overall experience with the brand. This position is the first and last touchpoint with clients, so it is a very important role to the success of the studio. We hire Studio Coordinators who will share our commitment to providing a caring culture and welcoming atmosphere not found anywhere else. Being a part of Waxing the City means you are part of something bigger youre a part of improving the self-esteem of the world.

We are seeking an individual who thrives in a collaborative, fun, and busy environment. This person is a team player who will be able to confidently promote our services and products, is self-motivated, and remains curious and ready to learn about the latest and greatest in the beauty industry.
SUMMARY: The Studio Coordinator is a key position in creating the ultimate client experience. The Studio Coordinator must create an impression of warmth, professionalism and efficiency. Do you think quick on your feet and find solutions that creates balance even in times of distress? If this sounds like you, then wed want to hear from you.
ESSENTIAL FUNCTIONS:

• Responsible for implementation of customer service standards for all customers. Goal is to exceed customer expectations from initial inquiry to on-going customer relationship management.
• Responsible for recognizing and communicating with Studio Manager regarding areas for process improvement.
• Responsible for maintaining a clean and professional environment including daily cleaning checklists and other cleaning duties as needed.
• Accountable for efficient and effective day-to-day operations. Will follow all policies and procedures to accomplish these standards. Includes: opening duties, greeting clients, answering phones, making appointments, retail sales, cash transactions, customer check-in/check-out, appointment confirmation calls, memberships, and closing duties.
• Other duties as assigned in the spirit of teamwork.
• Follows safety standards in all aspects of performance of the above functions, reports/removes unsafe equipment and attends safety/training education sessions.
• Assist with management of Social media page

ADDITIONAL FUNCTIONS:

• Rescheduling clients if needed.
• Participate in defined community outreach events.

ROLE SCOPE AND COMPLEXITY: The Studio Coordinator reports directly to Studio Manager and indirectly to all members of ownership and is accountable for all aspects of front desk operations. The Studio Coordinator is accountable for meeting established customer service standards for internal and external customers.

Note: Must be able to work some evenings and weekends. Must be willing to work consistent hours.

MINIMUM QUALIFICATIONS: Required:

• The ability to demonstrate customer experience skills
• Effective communication skills including, but not limited to, initiating and managing client conversations
• Able to demonstrate problem solving skills
• Willingness to collaborate with team members
• Exceptional Customer Service
• Ability to juggle multiple tasks simultaneously
• Detail oriented

Preferred:

• Experience in salon/beauty environment or retail sales

Perks: hourly + potential for Team Bonus, Paid on the Job Training, Free Services, Discount on Products, Friendly Environment. Compensation: $10.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

WAXING THE CITY CAREERS

At Waxing the City, we are passionate about helping our clients look and feel their best. To do that we and our franchisees hire the best of the best to deliver exceptional client service and expert results. We were founded on the belief that beauty professionals can and should have a long-term, successful beauty services career, so finding the right talent and investing in their development is in our DNA. From proprietary, hands on training to ongoing continuing education our talent stays up to date on the latest innovations and trends in services and products. In fact, our service providers are so skilled in the art of waxing they have a special name: Cerologist. The word cerologist is derived from cera (Latin for wax) and ologist (to indicate their level of expertise).

We and our franchisees hire talent that shares our commitment to providing a caring, supportive culture and expertise not found anywhere else. Being a part of the Waxing the City family means you are helping to improve the self-esteem of the world.

We and our franchisees seek beauty professionals who pride themselves on building strong client relationships through excellent service and expert skills. If youre looking to learn and grow in your career, and have a passion for the industry, we want to hear from you.

Job postings listed on this site are with independently owned and operated franchised Waxing the City studios. Any application or other information submitted through this site is transmitted directly to the identified location. Each franchised Waxing the City studio is responsible for making its own local hiring decisions, determining compensation, benefits, and other terms of employment. Waxing The City Franchisor, LLC does not direct or participate in employment conditions or decisions at franchised locations. By submitting an application or information through this site you acknowledge that you are applying for employment with a franchised studio location and not Waxing The City Franchisor, LLC.