Front Desk Agent
- Posted July 11, 2025 Crescent Hotels & Resorts
- Horseshoe Bay, Texas
- Full Time
200 Hi Circle North
Horseshoe Bay , TX 78657
We are looking for a hospitality professional to join our Front Desk team!
Horseshoe Bay Resort is looking for a Front Desk agent to great and serve our resort guests with the highest standards. Serving guests at the front desk while providing the highest level of service possible in an efficient, courteous and professional manner by adhering to guidelines and procedures is the goal for the Front Desk Team.
Benefits For Full-Time Employment
- Medical, Dental, Vision Insurance
- Paid vacation, paid Holidays
- 401k plan with employer match
- Long and short-term Disability
- Major Illness Insurance
- Accident Insurance
- Limited access to some resort amenities (Golf, etc)
- Retail and dining discounts
- Discounts at all Crescent Hotels & Resorts properties
The lake life is calling. Where genuine Texas Hospitality meets luxury, Horseshoe Bay Resort is nestled on the shores of beautiful Lake LBJ in the Central Texas Hill Country. Were on 17,000 acres with close proximity to Austin, multiple lakes, State Parks, and some of the best golf in the United States; its an outdoor lovers dream. When you work in paradise, is it still called work?
No matter your career destination, we can help you get there!
With our commitment to Diversity, Equity, Inclusion, and Belonging, everyone can create their own success story at Horseshoe Bay Resort. Great benefits packages, subsidized housing, competitive pay, and scheduled reviews and raises, growth opportunity through our Manager in Training Program (MIT), and fun associate outings and events throughout the year are just a few of the MANY reasons to join our team. What are you waiting for?
Job Benefits
- Associate housing and shuttle service
- Weekly meal subsidies
- Golf and Amenity Privileges*
- Associate discounts
- Retail and Dining at Horseshoe Bay Resort
- Discounts at over 100 Crescent Hotels & Resorts properties throughout the country.
Full Time roles are eligible for the above, plus:
- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans
- Critical Illness and Accident plans
- Associate Relief Fund
*Privileges based on occupancy and business levels
Serving guests at the front desk while providing the highest level of service possible in an efficient, courteous and professional manner by adhering to guidelines and procedures.
ESSENTIAL JOB FUNCTIONS:
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MINIMUM QUALIFICATIONS:
- High school diploma or equivalent.
- Must be able to speak, read and write English.
- Previous customer service experience; preferably hotel or resort experience.
- Pleasant demeanor, ability to deal with the public, sense of priority, self-starter.
- Good logic, maturity, typing, and computer skills.
ADDITIONAL QUALIFICATIONS:
- Must be able to deal with the public in a professional and courteous manner, to include conflict situations.
- Have good knowledge about the area and the environment.
- Must be able to interact with co-workers and have a sense of TEAM.
- Current valid Driver's License and satisfactory motor vehicle report.
BENEFITS FOR FULL-TIME ASSOCIATES:
- Team Player: Works well as a member of a group (Preferred)
- Enthusiastic: Shows intense and eager enjoyment and interest (Preferred)
- Preferred
Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
- Preferred
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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