Hotel Front Desk Agent
Aiden by Best Western is a trendy new collection of modern, suburban boutique hotels with a cool, laid-back personality. Our Berkeley location is looking for a motivated and dedicated part-time Guest Service Agent to join our team. This is a part-time position (16 - 24 hours per week) and will be scheduled based on occupancy. We are specifically looking for candidates who are flexible to work weekday morning/mid shifts and any weekend shift (morning/mid/evening). No previous hotel experience is required. We only require candidates to have a valid drivers license. College and University students are encouraged to apply!
What you get to do in this role:
Represents the hotel to the guest throughout all stages of the guests stay by working with all hotel personnel to ensure every guest experience superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout.
Maintains an inventory of vacancies, reservations, and room assignments.
Possesses a working knowledge of the reservations department. Take same day reservations and future reservations when necessary.
Knows room locations, types of rooms available, and room rates.
Registers arriving guests and assigns rooms.
Assist guest with valet parking inside our own garage (Drivers License is required)
Coordinates guest room maintenance work with the engineering and maintenance division.
Manages and resolves all guest complaints in a professional and courteous manner.
Processes guest check-outs and handles monetary transactions.
Assist our housekeeping department in our laundry room (washing and folding laundry)
Performs other duties as assigned.
What candidate traits are needed to be successful in this role
Ability to communicate with public, hotel staff, and management in a professional manner.
Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures. Able to properly secure guest information.
Skilled in the use of front office equipment.
Knowledge of proper telephone etiquette.
Must have valid Drivers License
Ability to work a flexible schedule, including weekends and holidays.
Aiden by Best Western is a trendy new collection of modern, suburban boutique hotels with a cool, laid-back personality. Our Berkeley location is looking for a motivated and dedicated part-time Guest Service Agent to join our team. This is a part-time position (16 - 24 hours per week) and will be scheduled based on occupancy. We are specifically looking for candidates who are flexible to work weekday morning/mid shifts and any weekend shift (morning/mid/evening). No previous hotel experience is required. We only require candidates to have a valid drivers license. College and University students are encouraged to apply!
What you get to do in this role:
Represents the hotel to the guest throughout all stages of the guests stay by working with all hotel personnel to ensure every guest experience superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout.
Maintains an inventory of vacancies, reservations, and room assignments.
Possesses a working knowledge of the reservations department. Take same day reservations and future reservations when necessary.
Knows room locations, types of rooms available, and room rates.
Registers arriving guests and assigns rooms.
Assist guest with valet parking inside our own garage (Drivers License is required)
Coordinates guest room maintenance work with the engineering and maintenance division.
Manages and resolves all guest complaints in a professional and courteous manner.
Processes guest check-outs and handles monetary transactions.
Assist our housekeeping department in our laundry room (washing and folding laundry)
Performs other duties as assigned.
What candidate traits are needed to be successful in this role
Ability to communicate with public, hotel staff, and management in a professional manner.
Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures. Able to properly secure guest information.
Skilled in the use of front office equipment.
Knowledge of proper telephone etiquette.
Must have valid Drivers License
Ability to work a flexible schedule, including weekends and holidays.
Job ID: 485023023
Originally Posted on: 7/12/2025
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