Restaurant Hospitality Associate

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Position Overview:

The Restaurant Hospitality Associate is responsible for providing a welcoming environment, ensuring guests receive outstanding service, and maintaining the cleanliness and orderliness of the restaurant. This role is crucial in enhancing customer satisfaction and promoting a positive dining experience.

Key Responsibilities: 1. Guest Services:

- Greet guests promptly and courteously as they enter the restaurant.

- Provide guests with menus and explain menu items, specials, and promotions.

- Respond to guest inquiries and requests in a timely and efficient manner.

- Ensure all guests' needs are met, and their dining experience exceeds expectations.

2. Table Management:

- Guide guests to their tables and provide them with necessary utensils and condiments.

- Manage reservation system and waitlist, ensuring tables are available for arriving guests.

- Monitor dining area to ensure seating availability, service, safety, and well-being of guests.

3. Food and Beverage Service:

- Assist in taking orders, serving food and beverages, and processing payments. - Check-in with guests to ensure satisfaction with each food item and service.

- Resolve any issues regarding food or service promptly and courteously.

4. Cleanliness and Maintenance:

- Ensure tables, dining area, and workstations are clean, sanitized, and well-organized.

- Adhere to all cleanliness and sanitation regulations as per health and safety guidelines.

5. Team Collaboration:

- Collaborate with kitchen staff and other team members to ensure that orders are served in a timely and accurate manner. - Assist in training new staff as required.

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