Server Hawks Peak

Description

Pay Rate: $20.29/hr. (depending on experience)

Shift: Varies

Type: Part Time or Full Time

A FULL HOUSE OF TOTAL REWARDS

• Competitive Pay: $20.29/hr. minimum (Dependent on experience)
• Full Coverage: 100% employer-paid medical, dental, vision, and prescription coverage, plus competitive family rates starting after 60 days, with additional benefits such as 401(k), employer-paid life insurance, and long-term disability.
• Generous PTO: Accrue 21 days of PTO in your first year, growing to 33 days after five (5) years, with an option to cash out twice annually.
• Everyday Perks: Free meals, parking, paid breaks, 40c/gallon gas discount, and exciting giveaways like concert and sports tickets.
• Growth & Support: Access to tuition reimbursement, certification programs, and Employee Assistance Program.

PURPOSE

The Server delivers outstanding guest service in a high-energy, entertainment-driven environment where sports, food, and hospitality come together. This position plays a key role in creating a lively and welcoming experience for all guests by providing timely, friendly and knowledgeable service. The Server ensures each guest interaction reflects the venue's fun, fast-paced atmosphere while maintaining the professionalism and elevated service standards expected through the casino & hotel property.

ESSENTIAL DUTIES / RESPONSIBILITIES

• Guest Engagement & Service Execution: Greet guests promptly and enthusiastically, creating a warm and energetic first impression. Take accurate food and beverage orders while establishing rapport and delivering elevated guest service.
• Menu & Venue Knowledge: Offer informed recommendations on food, drinks, and venue promotions, including sports programming. Maintain a strong knowledge of all menu items, ingredients, allergens, and daily specials.
• Order Delivery & Follow-Up: Deliver drinks and food with precision and timeliness, ensuring guest satisfaction at each step. Check back with guests regularly to anticipate needs, offer refills, and enhance the dining experience.
• Upselling & Revenue Support: Maximize guest experience and sales through suggestive selling and upselling techniques. Promote venue-specific events, promotions, and specialty items to drive guest engagement and sales.
• Table Maintenance & Cleanliness: Pre-bus and maintain tidy tables throughout the dining experience to support efficiency and cleanliness. Reset tables quickly and accurately to ensure readiness for the next guest seating.
• Side Work & Station Readiness: Complete assigned opening, closing, and shift duties including stocking and sanitation tasks. Maintain clean and organized service areas, including wait stations, floors, and communal spaces.
• Responsible Alcohol Service: Follow all WA State liquor laws and MAST guidelines to ensure safe and compliant alcohol service. Remain alert to signs of overconsumption and take appropriate action in coordination with leadership.
• Team Collaboration & Support: Assist team members during peak periods by running food, helping with bar or host duties, and refilling beverages. Participate in pre-shift meetings and communicate effectively to support seamless operations and team cohesion.
• Guest Issue Resolution: Address guest concerns or complaints with professionalism and urgency, escalating when needed. Ensure each guest leaves satisfied and with a positive impression of the venue and team.
• Other Duties as Assigned: Carry out additional responsibilities and projects as requested by leadership to support departmental goals.

Requirements

REQUIREMENTS

Education and Experience:

• One (1) year experience in a sports bar, restaurant or casino dining environment.
• Familiarity with POS systems and handheld ordering devices.

Skills and Abilities:

• Effective Communication: Clear, respectful, and proactive in both verbal and written communication with team members and guests.
• Guest Service Focus: Committed to delivering memorable guest experiences through attention to detail and responsiveness.
• Multi-Tasking & Adaptability: Skilled in managing multiple priorities in a fast-paced environment while maintaining composure and efficiency.
• Food & Beverage Knowledge: Understanding of restaurant and bar operations, including responsible alcohol service and service timing.
• Knowledge Retention: Strong memory for menu items, modifications and venue promotions.

PREFERRED

Education and Experience:

Experience working in an integrated Casino Hotel and/or a Forbes or AAA rated property.