Bakery/Deli Clerk - LHC

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## Job Description

Create an outstanding customer experience through exceptional service.

Establish and maintain a safe and clean environment that encourages our

customers to return. Assist the department manager in reaching sales and

profit goals established for the department and monitor all established

quality assurance standards. Embrace the Customer 1st strategy and

encourage associates to deliver excellent customer service. Demonstrate

the company\'s core values of respect, honesty, integrity, diversity,

inclusion, and safety of others.

## Responsibilities

****Essential Job Functions:****

- Grocery Clerk (Bakery/Deli) will prepare items per customer requests

using proper bakery equipment.

- Bakery/Deli Clerk should offer product samples to help customers

discover new items or products they inquire about.

- Grocery Clerk (Bakery/Deli) will be able to inform customers of

bakery and/or deli specials.

- Provide customers with fresh products that they have ordered and the

correct portion size (or as close as possible to the amount ordered)

to prevent shrink.

- Recommend deli or bakery items to customers to ensure they get the

products they want and need.

- Use all equipment in bakery such as the refrigerators, freezers,

slicers, and ovens according to company guidelines.

- Prepare foods according to the food temperature logs and follow

cooking instructions.

- Measure, prepare and mix ingredients according to recipe, using

variety of kitchen utensils and equipment.

- Adequately prepare, package, label and inventory ingredients in

merchandise.

- Check product quality to ensure freshness. Review \"sell by\" dates

and take appropriate action.

- Properly use kitchen equipment, stove, computerized scale, fryer,

steamer, robot coupe etc.

- Label, stock and inventory department merchandise.

- Report product ordering/shipping discrepancies to the department

manager.

- Understand the store\'s layout and be able to locate products when

requested by customer.

- Stay current with present, future, seasonal and special ads.

- Gain and maintain knowledge of products sold within the department

and be able to respond to questions and make suggestions about

products.

- Maintain an awareness of inventory/stocking conditions note any

discrepancies in inventory.

- Ensure proper temperatures in cases and coolers are maintained and

temperature logs are maintained.

- Promote trust and respect among associates.

- Create an environment that enables customers to feel welcome,

important and appreciated by answering questions regarding products

sold within the department and throughout the store.

- Adhere to all food safety regulations and guidelines.

- Reinforce safety programs by complying with safety procedures and

identify unsafe conditions and notify store management.

- Practice preventive maintenance by properly inspecting equipment and

notify appropriate department or store manager of any items in need

of repair.

- Notify management of customer or employee accidents.

- Ability to work cooperatively in high paced and sometimes stressful

environment.

- Ability to manage conflict in a reasonable, nonconfrontational and

cooperative manner.

- Ability to act with honesty and integrity regarding customer and

business information.

- Ability to follow directions and seek assistance when necessary to

resolve customer and business issues.

- Provide support and assistance through direct interaction with

minors, individuals with special needs, and older adults.

- Must be able to perform the essential functions of this position

with or without reasonable accommodation.