Front Desk Coordinator I

Front Desk Coordinator I

Job Details

Job Location

Boynton Beach Infusion Center - Boynton Beach, FL

Position Type

Full Time

Education Level

Associate Degree

Travel Percentage

Occasionally

Job Shift

Monday - Friday, regular business hours

Job Category

Administrative

Description

Healthcare Front Desk Coordinator - Palm Beach, FL

Full-Time | Monday-Friday | 8:00 AM-5:00 PM | Potential Saturday Rotation

Based at Boynton Beach Infusion Center

Make Every First Impression Count.

IVX Health is seeking a Healthcare Front Desk Coordinator to serve as the face of our infusion centersproviding a warm welcome, ensuring smooth check-ins, and supporting operational excellence from the front desk. This is a high-impact, patient-facing role that blends customer service, healthcare operations, and administrative skill.

If you're organized, detail-oriented, and passionate about making patients feel cared for the moment they walk in, we want to hear from you.

What You'll Do

Lead First Impressions Greet patients with warmth and professionalism, answering phones and supporting visitors with confidence and care

Manage Scheduling and Coordination Schedule, reschedule, and confirm appointments, ensuring all pre-visit requirements and authorizations are in place

Ensure Operational Excellence Verify patient insurance, update demographic information, and collect copays with accuracy and integrity

Collaborate with Clinical Teams Coordinate patient flow and communicate clearly with nursing staff to ensure a smooth and safe experience

Maintain an Inviting Space Keep the front desk and reception area organized and stocked, maintaining a welcoming, polished environment

Support Across Centers Flex as needed to support other centers within your market during staff absences, openings, or higher-volume days

What We're Looking For

1-3 years of front desk or administrative experience in a medical or healthcare setting

High School Diploma or GED required

Strong understanding of insurance verification, billing basics, and the patient intake process

Proficiency in EHR/EMR systems and scheduling software

Knowledge of medical terminology and patient-facing protocols

Exceptional customer service and communication skills

Ability to multitask in a fast-paced environment while staying organized and accurate

Quick learning agilityyou adapt fast, absorb new processes quickly, and stay ahead of the curve

Adaptable and dependable, with a willingness to support multiple centers and adjust to evolving workflows

Bilingual Preferred But Not Required

About IVX Health

At IVX Health, our mission is to improve the lives of those we care for by redefining the care experience. As a national provider of infusion and injection therapy for patients with chronic conditions like Rheumatoid Arthritis, Crohn's Disease, and Multiple Sclerosis, IVX Health offers a better approach to careone that prioritizes convenience, comfort, and exceptional patient outcomes.

We extend the same values to our team, striving to empower them to succeed while embodying our core values: Be Kind, Do What's Right, Never Settle, Make It Happen, and Enjoy the Ride.

Why You'll Love IVX Health

We're not just redefining care for our patients we're redefining it for our teams, too. When you join IVX, you'll find:

Predictable Hours: Monday-Friday, regular business hours with rotating Saturdays

Supportive Culture: Work with a compassionate, values-driven team

Professional Growth: Tuition reimbursement, CEU access, and development opportunities

Comprehensive Benefits: Medical, dental, vision, 401(k) match, disability, and more

Life-Friendly Perks: Paid volunteer time, wellness support, and family-building benefits

Benefits We Offer

Predictable Schedules

No nights, Sundays, or major holidaysso you can count on a consistent, work-life-friendly routine.

Health and Wellness Coverage

Medical, dental, and vision insurance starting the first of the month after hire

Telemedicine services for added convenience

Wellness and mental health resources available 24/7

Financial Security

401(k) retirement plan with company match

Health Savings Account (HSA) and Health Reimbursement Arrangement (HRA) options

Disability, life, accident, and critical illness coverage

Professional Growth

Tuition reimbursement and Continuing Education Units (CEUs)

Career advancement opportunities in a growing organization

Paid BLS and PALS renewal coverage

Family and Community Support

Fertility and family-building resources

Paid volunteer time off

Donation matching for the causes you care about

Employee referral bonusesget rewarded for bringing great people to IVX Health!

EEO STATEMENT

IVX Health is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. IVX Health is dedicated to selecting the best available talent for every role and makes employment decisions based on business needs, job requirements, individual qualifications, and merit.

Equal employment opportunities are extended to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military or veteran status, age, physical or mental disability, genetic information, reproductive health decisions, family or parental status, or any other status protected under applicable federal, state, or local laws.

IVX Health prohibits discrimination, harassment, and retaliation based on any of these characteristics. This commitment applies to all aspects of employment, including but not limited to hiring, training, promotion, discipline, compensation, benefits, and separation of employment.