FOH Lead
Job Description
Hourly Wage
The hourly pay range for this position is $25.90 per hour - $26.90 per hour. Benefits are provided in accordance with the location's Collective Bargaining Agreement.
Work Hours
The work hours for this position are Mon-Fri, 5:30 am - 2:00 pm.
Key Purpose
Maintain the pantry area and coffee stations while keeping service areas clean and stocked with product. Merchandise products in an attractive manner to Guckenheimer standard. Greet guests, making them feel welcome.
Success Criteria
Arrive on time to all shifts
Proper uniform; non-slip shoes, name tag
Professional appearance
Provide outstanding hospitality
Don't be afraid to ask for help
Key Areas of Collaboration and Influence
A strong commitment to guest experience
Always remember safety first
Build respectful relationships with all teammates and guests
Willingness to take directions from the Chef, Front of the House Manager and Catering Manager
Build relationships with delivery vendors
Ideal Candidate Experience
Must have a passion for customer service
Always have a positive attitude
Be dependable and reliable
Ability to communicate effectively
Ability to smile and keep calm under busy working conditions
Key Accountabilities
Maintain product inventory to established levels
Maintain contracted coffee program
Recognize products; accurately restock and rotate products
Smile, greet, & serve customers, making them feel welcome
Complete necessary HACCP to ensure safe temperature control
Display merchandise in an attractive manner
Maintain all MK areas in a neat, clean, and attractive manner
Label and display signs for all items
Other duties as assigned by management
Must follow all safety rules and actively prevent accidents
Ensure that all MKs are restocked with adequate product throughout the day
Physical Demands & Work Environment
Work up to 8 hours a day on your feet, excluding breaks
Must be able to lift a minimum of 25lbs
Come to work properly dressed according to the dress code
Employees must be able to work under pressure and time deadlines during peak periods
HSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.
As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.
The Dalles, OR
Posted: 7/8/2025
Job Reference #: PDX_IS_131B3238-EEEF-4E7F-A52A-69CD8A98AC12_23058360
Job Description
Hourly Wage
The hourly pay range for this position is $25.90 per hour - $26.90 per hour. Benefits are provided in accordance with the location's Collective Bargaining Agreement.
Work Hours
The work hours for this position are Mon-Fri, 5:30 am - 2:00 pm.
Key Purpose
Maintain the pantry area and coffee stations while keeping service areas clean and stocked with product. Merchandise products in an attractive manner to Guckenheimer standard. Greet guests, making them feel welcome.
Success Criteria
Arrive on time to all shifts
Proper uniform; non-slip shoes, name tag
Professional appearance
Provide outstanding hospitality
Don't be afraid to ask for help
Key Areas of Collaboration and Influence
A strong commitment to guest experience
Always remember safety first
Build respectful relationships with all teammates and guests
Willingness to take directions from the Chef, Front of the House Manager and Catering Manager
Build relationships with delivery vendors
Ideal Candidate Experience
Must have a passion for customer service
Always have a positive attitude
Be dependable and reliable
Ability to communicate effectively
Ability to smile and keep calm under busy working conditions
Key Accountabilities
Maintain product inventory to established levels
Maintain contracted coffee program
Recognize products; accurately restock and rotate products
Smile, greet, & serve customers, making them feel welcome
Complete necessary HACCP to ensure safe temperature control
Display merchandise in an attractive manner
Maintain all MK areas in a neat, clean, and attractive manner
Label and display signs for all items
Other duties as assigned by management
Must follow all safety rules and actively prevent accidents
Ensure that all MKs are restocked with adequate product throughout the day
Physical Demands & Work Environment
Work up to 8 hours a day on your feet, excluding breaks
Must be able to lift a minimum of 25lbs
Come to work properly dressed according to the dress code
Employees must be able to work under pressure and time deadlines during peak periods
HSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.
As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.
The Dalles, OR
Posted: 7/8/2025
Job Reference #: PDX_IS_131B3238-EEEF-4E7F-A52A-69CD8A98AC12_23058360
Job ID: 485088157
Originally Posted on: 7/13/2025
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