Customer Service Specialist

Customer Service Specialist

Summary:

We are seeking a professional and customer-focused Customer Service Representative to join our clients team in their efforts on a recovery-based project. In this role, you will be the first point of contact for our business clients, providing support and resolving inquiries primarily over the phone. This position requires excellent communication skills, attention to detail, and the ability to manage B2B relationships efficiently. This position will primarily be handling/placing outbound calls.

Compensation: Up to $21.00/hour

Schedule: Monday-Friday 8-5pm On-Site

Location: Charlotte, NC 28269

Opportunity: 7 week contract with potential to be extended!!

Start Date: July 28th

Key Responsibilities:

• Handle inbound and outbound B2B calls with professionalism and courtesy

• Respond to client inquiries regarding products, services, orders, billing, and account status

• Resolve issues promptly while maintaining a high level of client satisfaction

• Log and track interactions in the CRM system accurately

• Collaborate with internal departments (sales, logistics, finance, etc.) to resolve customer issues

• Identify opportunities to improve customer service processes

• Provide product or service information tailored to the business client's needs

• Follow up with clients to ensure issues are resolved to their satisfaction

Qualifications:

• High school diploma or equivalent related experience

• 1-2 years of experience in a customer service role, preferably in a B2B environment

• Strong phone handling and active listening skills

• Excellent verbal and written communication skills

• Proficient in Microsoft Office and customer service software

• Ability to multitask, prioritize, and manage time effectively?????

• Problem-solving and conflict-resolution skills

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