Front Desk Agent - Hotel

One Hundred Shoreditch

Front Desk Agent - Hotel

Full-Time

One Hundred Shoreditch

London, United Kingdom

A property of: Lore Group

Posted 2 days ago

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JOB DETAILS

Located in a prominent position on Shoreditch High Street, One Hundred signifies the evolution of Shoreditch and is home to 258 bedrooms and suites, restaurants and bars and five meeting and event spaces. The restaurants and bars include Seed Library, a cocktail bar by renowned bartender Mr Lyan and Kaso a rooftop bar and terrace with panoramic views across East London. The lobby bar and coffee shop and Sticks & Sushi complete the hotel's food and drinks offering. Bedrooms and suites at the hotel place emphasis on comfort and are designed as your retreat from the vibrancy and energy of the area, providing headspace and calm the heart of Shoreditch allowing you to disconnect from the outside world. An independent spirit at the social heart of an evolving Shoreditch.

As a Front Desk Agent, you'll be the first and last point of contact for our guests. You'll create memorable arrivals and seamless departures while handling queries and requests with professionalism and personality. You'll work closely with all departments to ensure every guest's stay is exceptional from start to finish.

Key Responsibilities:

Warmly welcome guests upon arrival and handle check-in/check-out procedures

Provide information about the hotel, local area, and services in a friendly, engaging way

Manage reservations, room assignments, and guest requests with accuracy

Handle payments, billing, and administrative tasks

Resolve any issues or concerns calmly and efficiently

Collaborate with housekeeping, concierge, and food & beverage teams for smooth operations

Maintain a polished front desk area and uphold the hotel's standards at all times

Salary: 26,225 p/a + service charge

#HI-CAT

This is an opportunity to make your mark on Shoreditch. As a team we love to have fun, with a focus on our wellbeing at the heart of everything we do. In addition to a competitive salary, we offer a range of benefits that include:

Guest experience including dinner and drinks

6 complimentary nights a year at any Lore Group hotel

Lore Group Employee & Immediate Family Rates

Lore Group Friend and Family Rates

50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery

50% discount in Lore Group restaurants and bars

Contribution towards Health Cash Plan

Life Assurance

2 days paid volunteering leave per year

Length of service incentives (additional holiday)

Bespoke training programmes

Free meals on duty

Incentives such as Ride-to-Work and season ticket loan

Quarterly employee award ceremony and company staff parties

Employee assistance programme

Location: London

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