Concierge

CONCIERGE

4818

Fairfax, Virginia

Non-Exempt

Job Description

Overview

Gates Hudson team is seeking a professional, polished, concierge. The Concierge is a key member of the property management team. Concierge provides superior customer service, possesses detailed knowledge of company policy and procedures, and performs essential functions as they relate to the maintenance and accessibility of the building.

Responsibilities

Fulfill customer/resident requests

Resolve resident concerns

Prevent solicitors from entering the community

Process marketing and resident account information in Yardi/Residential Portal

Know the emergency key procedures (Key, Track, Knox box locations, fireman elevator keys, lock-outs, etc.)

Monitor cameras

Ensure all visitors have been properly greeted and registered

Manage key issuance policy, and control keyboard

Answer phones using Company telephone greeting standards

Administer packages and distributes mail to resident using Company policy

Provide Concierge services for residents (Dry cleaning, event planning, local directions, etc.)

Assists residents with move-in and move-out procedures

Offer prospective residents information regarding the community

Write work orders and ensure they are given to the appropriate staff member

Follow-up on resident service requests

Conduct courtesy calls to residents (i.e. cabs, packages, deliveries)

Be aware of Company goals for resident satisfaction and resident retention

Handle all emergency situations according to the guidelines established in the Emergency Procedures manual. This also applies to managing all keys, fobs and entry devices (Key Track, Knox box locations, fireman elevator keys, lock-outs, etc.)

Other duties as assigned

Qualifications

Exceptional customer service and follow-through skills

Organizational skills

Outgoing personality-enjoys face to face interaction with customers

Self-motivated and able to work with limited supervision

Ability to set priorities, handle multiple tasks, and meet deadlines

Strong communication skills, both oral and written skills

Basic computer experience on Microsoft Office Products and Internet Navigation

College education preferred