Blume Studios Guest Services Representative

Are you looking to make a lasting impact on enriching and improving the lives of the Charlotte community with one of the nation’s largest not-for-profit organizations? At Blumenthal Arts, we believe arts unite and transform lives. By joining our team, you could help continue our mission, inspire the next generation, and be part of our evolution as a national leader with a growing international reputation in presenting and producing.

Blumenthal Arts seeks a team of Blume Studios Guest Services Representatives who provide essential operational support for Monopoly Lifesized: Travel Edition . Guest Services Representatives greet guests and scan tickets at venue entry, lead guests through any necessary onboarding/orientation, and engage with guests after their experience to collect feedback.

This is a temporary, part-time position directly tied to the duration of Monopoly Lifesized: Travel Edition . Guest Services Representatives are expected to work 20+ hours per week, including weeknights, weekends and holidays. The expected duration of employment is August 2025 – January 2026.

Your impact:

• Welcome and guide guests through the initial phases of the experience/event including ticket scanning and wayfinding in the venue. Accurately read and interpret tickets to facilitate efficient patron entry.
• Ensure guests are familiar with the experience/event schedule and distribute any necessary wristbands, lanyards, name tags, tickets, or event-specific items such as headphones to guests.
• Deliver an engaging live speech that explains experience/event rules and expectations to groups of 10-30 people at a time.
• Assist latecomers according to policies and procedures and attend to guests with special needs.
• Greet guests when they exit the experience/event to collect both verbal and written feedback and encourage them to leave online reviews.
• Communicate any technical difficulties or delays in experience/event flow to the Immersive Operations Manager.
• Collect and properly store any items from guests that need to be returned at the end of the event.
• Maintain high energy, brand-accurate interactions that excite and reassure guests of all ages and backgrounds.
• Assist with VIP groups, media broadcasts, rentals, and special events as needed.
• Assist the Operations team with pre-defined tasks during emergencies, ensuring a safe and efficient evacuation process for both fire and non-fire emergencies.

For full job description, please visit Job Opportunities | Blumenthal Arts .

Who We Are:

For 31 years, Blumenthal Arts has been presenting the best of Broadway which has established us as a top-ten touring market. Along with hosting and investing in Tony Award-winning Broadway, we shape the future of arts through new and original works we help produce and by nurturing artists. We support local artists, like our award-winning Slam Charlotte poets, Blumenthal Fellows, and 16 resident companies that share our stages. We present the Charlotte International Arts Festival and innovate with cutting edge immersive projects. We infuse more than $80 million annually into our local economy and ensure access through our Arts For All Access Grants, which serve thousands of individuals each year with free and subsidized tickets and programs.

We are a diverse team of leaders, innovators, transformers, and collaborators who believe in the inspirational and uniting spirit of the arts. Our mission to use the arts as a catalyst for education, community connectedness, and economic growth drives our work. Our team infuses skills from various backgrounds and industries to continue to provide art excellence to the Charlotte community.

Skills You’ll Bring:

• Bachelor’s degree in technical theater, theater arts, or communication preferred
• 1 year in guest services, immersive entertainment, or hospitality
• Experience in immersive or non-traditional performance space is a plus.
• Public Speaking
• Audience Engagement
• Attention to detail in dynamic environment
• Passion for games, interactive storytelling, and guest-driven experiences

Physical Requirements:

• Intermediate fine motor skills of the hands – must be able to handle, feel, and adequately operate electronic tablets and pager recall systems.
• Comfortable working in confined spaces and in dimly lit environments.
• Stand and sit for extended periods
• Occasionally stoop, kneel or crawl
• Occasionally reach overhead.
• Close vision, color vision, and peripheral vision required
• Respond quickly in emergency situations