Concierge Coordinator, UMHC/SCCC

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The University of Miami UMHC/SCCC has an exciting opportunity for a Concierge Coordinator. The Concierge coordinator liaises between referral sources, hospitals and physicians to assist with health care needs patients seeking medical care with University of Miami Health System.

CORE RESPONSIBILITIES

• Coordinates the full-cycle of medical services for international or VIP patients by gathering all pertinent data from patient, referring physicians, payers to ensure all needs of the patient and family are met throughout their visit.

• Organizes transportation and lodging for patients transferring to or seeking services at UM facilities including ambulance/air-ambulance services.

• Schedules appointments, registers patients, and verifies insurance coverage.

• Negotiates discount and bundled package pricing, obtains letter of agreement and payments from self-pay patients and other payers within guidelines.

• Follows up with patients and non-contracted payers to collect funds as necessary.

• Serves as after-hour contact for one week on a rotating basis to provide patients assistance with the coordination of services outside of regular business hours.

• Effectively troubleshoots any problem independently and expeditiously.

• Flags patients appropriate for SCCC Friends & Family.

• Generates report of flagged patients on a daily basis

• Reviews report with APP and disseminates to designated department/cancer center leaders.

• Coordinates care for patients flagged as SCCC Friends & Family.

• Discusses with APP case for clinical support.

• Periodically contact new and established patients for follow-up.

• Is a liaison and support between patient, care team, and department leadership.

• Refer to financial counselors, social work, or nurse navigation when indicated and to reduce barriers to care.

• Refer to local and national resources.

• Provide service recovery.

CORE QUALIFICATIONS

Education:
Bachelor s D egree in related field required

Experience:
Minimum 1 year of relative experience required

Knowledge, Skills and Attitudes:
Ability to communicate effectively in both oral and written form.
Ability to handle difficult and stressful situations with professional composure.
Ability to maintain effective interpersonal relationships.
Ability to understand and follow instructions.
Able to develop and input into Power BI Dashboards.
Experience with Microsoft (Word, Excel, Access Database)

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

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