Member Services Receptionist - Community Aide

THIS IS A NON-CIVIL SERVICE POSITION

CITY OF BALTIMORE, OFFICE OF COUNCIL PRESIDENT

MEMBER SERVICES RECEPTIONIST COMMUNITY AIDE

POSTING DATE: 7/14/2025

STARTING PAY: $22.50/hourly

Hours: Part-time, 20 hours a week, 1pm-5pm Monday-Friday

Our Benefits

This position does not offer benefits.

Get to Know Us

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team!

Job Summary:

The Front Desk Receptionist serves as the first point of contact for the Office of the President and plays a critical role in shaping the publics experience with the City. Daily, constituents, elected officials, city employees, and visitors engage with the office via phone, email, online platforms, and in person. It is essential that every interaction is handled with professionalism, accuracy, and warmth to ensure a lasting positive impression. The receptionist is responsible for greeting and assisting guests, providing accurate information, and directing individuals to the appropriate departments or resources on the first attempt. This role requires a solid understanding of the Citys services, policies, and procedures to respond effectively to a wide range of inquiries. Strong communication skills, discretion, and a commitment to excellent customer service are essential, as the receptionist represents the tone and values of the Presidents Office and contributes directly to the efficiency and accessibility of city leadership.

Essential Functions :

Front Desk Receptionist Telephone & Communication Support

Answer incoming calls promptly and professionally

Record complete and accurate messages

Route calls to appropriate staff, departments, or external agencies

Coordinate internal and external conference calls, including distribution of dial-in information

Mail & Package Handling

Follow policies for incoming/outgoing mail

Manage change-of-address notices and return mail procedures

Attach account codes (Blue Slips) to outgoing mail

Receive, inspect, and verify package contents; return or report damaged or missing items

Sign for and distribute certified, registered, and express mail

Office Equipment & Document Management

Operate and maintain copier, scanner, and fax machines

Maintain paper and toner inventory, and update staff scanner directory

Distribute incoming faxes to appropriate staff

Troubleshoot copier issues and coordinate repairs as needed

General Office Support

Perform morning opening and evening closing procedures

Keep lobby, conference room, and shared areas clean and organized

Monitor and restock general office and breakroom supplies (including water and coffee)

Clean pantry refrigerator weekly

Administrative Skills & Professionalism

Perform data entry, document formatting, and mail merge functions

Ensure documents follow office style guide

Demonstrate courteous, professional, and service-oriented behavior

Show a willingness to learn and adapt in a high-visibility role

Minimum Qualifications:

EDUCATION AND EXPERIENCE REQUIREMENTS

High school diploma or GED

LICENSE, REGISTRATION AND CERTIFICATE REQUIREMENTS

N/A.

KNOWLEDGE, SKILLS AND ABILITIES

Proficient in data entry, spreadsheets, and word processing.

Experience as a receptionist or strong desire to learn the role.

Courteous, friendly, and professional in all interactions.

Strong verbal and written communication skills.

Excellent customer service and public-facing skills.

Organized and able to manage multiple tasks efficiently.

Detail-oriented with a polished and professional presence.

Quick learner, adaptable, and able to solve problems independently.

Reliable team player with a positive, proactive attitude.

Additional Information

Background Check

Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint must be successfully completed.

Probation

All people, including current City employees, selected for this position must complete a mandatory six-month probation.

Financial Disclosure

This position is required to complete a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law.

Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws. Applicants requiring accommodations during the hiring process should contact the Department of Human Resources directly. Do not attach your request for accommodation to the application.

BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER