Sr. Customer Service Specialist - After Hours

Location :Work at Home - USA

City :Remote

State :Missouri (US-MO)

Country :United States (US)

Requisition Number :40690

A Day In The Life:
This position will act as a liaison, providing product/services information and resolve any emerging problems that our customer accounts might face during afterhours with accuracy and efficiency. The Customer Service Specialist After Hours team will act as an advocate for both the customer as well as for Bunge, ensuring that our customers needs are handled in an efficient and profitable fashion. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

What You'll Be Doing:
Resolve product or service problems: clarify the customers complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
Maintain a high level of professionalism at all times, creating a connection and developing a rapport with every customer to provide outstanding, personal service.
Serve as a main point of contact and liaison between the customer and internal groups such as the Commercial, Operations, Product Management, and Supply Chain teams.
Assist Customer Service Supervisor with escalations to resolve operational and customer issues
Monitor complaint entry into CRM for accuracy and respond to complaints ensuring a timely response to the customer

Skills & Experience Requirements:
Bachelor's degree with 1 - 2 years of position related experience, or equivalent combo of education and experience level.
Prior successful industry customer service experience and/or a proven track record of accomplishments in working in an environment servicing internal and external customers.
Strong interpersonal and communication skills; verbal, written phone/email etiquette skills.
Strong attention to detail, problem solving, prioritization, time management and organizational skills.
Strong ability to multitask
Positive and professional attitude
Ability to work and collaborate with cross functional teams
Self-reliant, independent; can be quick and decisive, smart and savvy with good ideas and judgment
Stable, adaptive, and able to handle a stressful situation with calm and reason.
Flexible, open to change, and can experiment with new solutions to achieve results
Self-assured, confident, and secure when making decisions and taking action
Familiarity with CBOT exchange and fundamentals of futures and basis trading a plus
Experience in agribusiness or related industry a plus
Experience with SAP, SF.com & Tableau a plus
Demonstrated proficiency in Microsoft Office applications, with special focus on Excel and Word.

Schedule:
Typical work hours will be 2nd shift from 5:00 pm 1:00 am and weekend hours (targeting 40 hours per week).

Benefits:
Health Benefits Offering choices so you can enroll in medical, dental and vision to meet your individual needs
401(k) Investing in your future with an automatic 5% company contribution AND matching up to 4% of your contributions.
Family Support Supporting new and growing families by providing 6 weeks of 100% paid parental leave and fertility coverage.
Tuition Reimbursement Contributing to your education by reimbursing $5,000 of tuition expenses annually.
Time Off Providing generous PTO based on professional work experience
o 0 9 years: 25 days
o 10 19 years: 30 days
o 20+ years: 35 days

The compensation range for this position is $58,160 - $65,430. In addition to regular compensation, this role is also eligible for an annual incentive bonus.

Bunge (NYSE: BG) is a world leader in sourcing, processing and supplying oilseed and grain products and ingredients. Founded in 1818, Bunges expansive network feeds and fuels a growing world, creating sustainable products and opportunities for more than 70,000 farmers and the consumers they serve across the globe. The company is headquartered in St. Louis, Missouri and has 25,000 employees worldwide who stand behind more than 350 port terminals, oilseed processing plants, grain facilities, and food and ingredient production and packaging facilities around the world.

Bunge is an Equal Opportunity Employer. Veterans/Disabled