Restaurant Server - On-Call

Position Information

Position Number P01664 Position Title Restaurant Server - On-Call Division/Portfolio Trades and Apprenticeship Department/Program Culinary Arts Location Kelowna Other Flexible Work Options Your Opportunity

Under the supervision of the Operations Specialist, Culinary and Pastry Arts ("Culinary OPS"), the Restaurant Host & Server maintains the restaurant outlet(s) in a safe and sanitary condition; confirms number of reservations for the restaurant(s); greets and seats customers; takes and serves food and beverage orders; performs cashier duties; sets restaurant(s) for special events; provides exceptional customer service, and performs other related duties as required.

Functions and Duties

1. Maintains the restaurant outlet(s) in a safe and sanitary condition, adhering to Food Safe, Liquor Branch, and Health & Safety requirements.

2. Maintains restaurant reservations in a software program (i.e., OpenTable). Uses point of sale system (i.e., Profitek) to manage orders and process guest receipts and, in an emergency, adds menu items.

3. Prepares for food and beverage service including, but not limited, to ensuring trays, utensils, and dispensers are full, bar area(s) are prepped and setup, tables are set up, and condiments are set out.

4. Delivers excellent customer service by greeting and seating customers, building rapport, and providing accurate information regarding menu and beverage options.

5. Performs restaurant duties including, but not limited to, taking and serving food orders, preparing and serving non-alcoholic and alcoholic beverages, wiping and cleaning tables, dispensers, and coffee machines, and bussing dishes.

6. Conducts inventory counts of items such as non-alcoholic and alcoholic beverages, linens, flatware, and service ware. Offers ordering recommendations when requested.

7. Provides cashier duties including, but not limited to, ensuring there is an adequate cash float, taking in cash and giving change, operating a POS machine, completing an accurate sale report (cash out slip), and counting, recording, and balancing cash.

8. May assist Executive Chef and Culinary OPS with product selection for wine and feature cocktails. Meets prior to service with Executive Chef and/or Lead Restaurant Host & Server to discuss menu offerings.

9. Provides guidance to students on proper method of serving food orders to tables and guests.

10. As needed, assists other Restaurant Host & Servers with training. May provide feedback on standard operating procedures.

11. Performs other related duties are required

Education and Experience

Completion of Grade 10 or equivalent and/or a minimum of 6 months related food and beverage experience is required.

Must possess a valid Food Safe Certificate and the Serving It Right Certificate or be willing to undergo training and certification.

WSET certification would be considered an asset.

Skills and Abilities

• Able to use OpenTable and Profitek
• Able to perform work with minimal supervision
• Able to adhere to Food Safe, Liquor Branch, and Health & Safety requirements.
• Able to maintain effective interpersonal relationships with staff, students, clients, and the public to ensure optimum customer service levels
• Able to multi-task in a fast-paced environment
• Able to perform work with minimal to no supervision
• Able to deal tactfully and diplomatically with customers
• Demonstrates excellent verbal communication skills and ability to follow instructions
• Demonstrates attention to detail and accuracy
• Demonstrates effective organizational skills
• Able to work effectively both independently and as part of a team

Preferred Qualifications Desired Start Date 08/11/2025 Position End Date (if temporary) 01/09/2026 Schedule

Due to on-call nature of position, schedule may vary but will not exceed 35 hours per week.

Annual Salary/Hourly Rate $26.05-$29.74 Appointment Type Support - On Call Special Instructions to Applicants

Shortlisted internal candidates must notify the current Support Staff Bargaining Chairperson and People Services if they want a Union Observer during interviews and final selection of candidates.

Employee Group Support