Food & Beverage Manager (Department Head)

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Description

As a Food & Beverage Manager (Department Head) at our luxury resort, you will serve as the operational leader of a food and beverage outlet and is accountable for the full scope of team performance, guest satisfaction, financial execution, and service delivery. Food and Beverage Managers who function as department heads are responsible for daily operations, scheduling, payroll, hiring, inventory, and training. This role is expected to lead by example, uphold Boar's Head standards, and drive continuous improvement within their venue.

Requirements

Operations & Service Execution

• Oversee day-to-day service operations within the assigned outlet.
• Maintain Forbes and Four Diamond service standards through live coaching and accountability.
• Lead pre-shift meetings, ensure floor readiness, and manage pacing and communication with culinary.
• Coordinate with Events, Engineering, and Housekeeping to ensure the outlet is fully prepared.
• Perform other job-related duties as assigned, including temporary reassignment to support operational needs.

Leadership & Staffing

• Hire, train, and coach front-of-house staff.
• Conduct performance evaluations and participate in progressive discipline when necessary.
• Lead onboarding of new employees and ensure team understanding of resort expectations.
• Foster a professional, productive, and inclusive work environment.

Financial Controls & Reporting

• Write weekly schedules aligned with forecasted business.
• Complete payroll edits, tip reporting, and overtime review.
• Submit labor and sales forecasts and participate in month-end reporting.
• Manage inventory, assist in ordering, and control product waste and usage.

Collaboration & Communication

• Work closely with the Assistant Director of F&B and Executive Chef.
• Participate in outlet leadership meetings and communicate updates to the team.
• Ensure proper handoff to MODs or peers during days off or transitions.
• Collaborate on training, beverage programming, and event execution.

Qualifications

• Must be available for a flexible schedule including nights, weekends, and holidays.
• Must be able to stand for long periods and lift up to 25 lbs.
• Role supports and upholds Boar's Head Resort's Standards, defined by Preferred Hotel Group and Forbes standards of service and guest care.

Equal Employment Opportunity Statement

At Boar's Head Resort, we are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made based on qualifications, merit, and business needs without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, or any other protected status.