Housekeeper

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Description

JOB OVERVIEW

Responsible for cleaning guest rooms according to Forbes Travel Guide Standards and AAA Four Diamond Service Expectations.

ESSENTIAL JOB FUNCTIONS

• Change linen as necessary or by following the linen schedule set forth by Housekeeping Manager.
• Make beds correctly, straighten and ensure bed skirt is in good repair and hang bed skirt evenly around the bed.
• Clean chairs, desk, night table, coffee table, etc. with dust polish and free furniture of marks.
• Clean all lamps, including fixtures, and make sure the shade and bulbs are in working order.
• Vacuum carpet and edges to make sure flooring is free from spots, rips and strings.
• Clean and open safe, refrigerator, and coffeepot.
• Clean and dust the television, baseboards, top of pictures, luggage racks, headboards, drawers, closet doors, walls and mirrors.
• Ensure that rooms smell fresh.
• Empty and clean waste baskets.
• Clean the toilet bowl so that it is free from rings and odor. Clean the base area and between the lid and hinges.
• Clean the bathtub by wetting down the surfaces and spraying chemicals to set while cleaning other parts of the room. Scrub dirt and mildew and rinse surfaces and dry.
• Ensure shower curtain is hung properly hooks and is clean and free of mildew. Change curtain/liner as needed.
• Replace soaps, shampoo, cream, glasses and ensure that all bathroom items are complete and in their proper place.
• Replace bath towels, hand towels, wash cloths and bath mat.
• Sweep and clean the bathroom floor ensuring it is free of hair, dirt and scuff marks.
• Place Kleenex and toilet paper in "T" position.
• Ensure that draperies are in the open position with the sheers closed. Make sure blackout shades are adjusted to height and neatly positioned.
• Sweep all porches daily and wipe down all patio furniture. Clean outside light and bulb/s and ensure bulbs are in working order.
• Make sure coat hangers consist of 5 non-clip wooden hangers, 5 clip wooden hangers and 2 padded hangers. Ensure bathrobes are positioned in the closet with the belt properly looped and tied.
• Assist in cleaning the public areas of the Hotel when called upon.

Requirements

Essentials

• Ability to work under stress in a fast-paced environment.
• Ability to work 5-7 days per week in rotational shifts if needed, including holidays and weekends.
• Ability to clean up to 16 guest rooms per day.
• Proven ability to:
• Perform job functions with attention to detail, speed and accuracy.
• Prioritize and organize.
• Work independently and as part of a team.
• Understand guest's service needs and solve them proactively.

Desirable:

Previous experience in Housekeeping, preferably at a Forbes rated or AAA 4 Diamond property.