Lead Server - DRP

Department: Food & Beverage

Reports To: DRP Restaurant Manager, DRP Assistant Restaurant Manager, DRP Restaurant Supervisor

Supervises: N/A

Classification: Full-Time/Year-Round

Job Summary (Essential Functions): Our Donald Ross Pub Lead Server is responsible for providing our members and guests with friendly, professional and expedient service to help create memorable dining experiences. Working as a peer of the waitstaff, rather than as a member of management, the lead server is responsible for the training, coordination and details that result in a smooth meal service.

A lead server will be experienced in food service with knowledge of food and beverage preparation, member relations, service styles and etiquette such as appropriate table settings, the order of service ware and wine service is required. The Lead Server role is expected to uphold the policies and standards as a role model for the staff and assist with educating and gently correcting peers when the policies and standards are not being followed.

While the lead server is not a manager, they are responsible for training new hires in the service style of the Oub and standard operating procedures including safety and sanitation expectations. The lead server is expected to be fully knowledgeable about the menu, daily specials and bar list, and shares that knowledge with servers how ask questions about describing dishes, how the dishes are prepared, and any particulars about dishes such as special utensils needed.

The Lead Server may assign daily side work for floor staff to ensure the restaurant runs efficiently, such as keeping the dining room clean and orderly, the glassware and serving ware spot-free, and extras such as stocking for the oncoming shift or cleaning out at closing.

Job Knowledge, Core Competencies, and Expectations:

• Oak Hill Country Club's Acorns of
• Neatly groomed and dressed in accordance with Oak Hill Country Club's appearance
• Exceptional communication abilities when interacting with associates, guests, clients and internal departments to build relationships.
• Works harmoniously and professionally with co-
• Open availability is required for this role
• Must be able to work a flexible shift that includes early mornings, nights, weekends, holidays, split shifts, and extended shifts if Expected to work 40-60 hours per week throughout the year and additional hours during event weeks.
• All other duties as

Duties & Responsibilities:

• Warmly and promptly welcome each member and guest, provide continuous five-star service throughout.
• Confidently deliver enticing information regarding food and beverage options and

daily specials.

• Carefully attend to the details ensuring an understanding of member orders and special requests.
• Accurately utilize the Point-of-Sale system Oonas) to reflect the correct member and guest orders.
• Communicate any special requests, special cooking instructions or food allergies to the culinary and/or beverage team.
• Review each order, prior to service, to ensure it is to the members'
• Provide an exceptional service experience by adhering to Oak Hill food & beverage service standards, clearing and resetting as needed throughout service.
• Promptly and effectively resolve any service issues that arise, seeking assistance from management where appropriate.
• Exhibit exceptional knowledge of all Oak Hill food & beverage standards and operating procedures.
• Training team members according to the Oub service standards, policies, and

procedures

• Assigning sections and side work for staff working the shift
• Assisting management in enforcing standards and procedures by correcting and educating peers when they are not followed
• Assists in dining room inventory assessments
• Complete pre-opening and closing tasks as assigned, side work
• Supports club initiatives and supports and reinforces decisions made by management
• Communicates staff issues to management in a timely fashion
• Suggestively sells daily specials and features to all members and guests
• Coordinates any special requests including dietary needs with the Executive Chef and/or lead culinarian
• Helps train and educate peers with a working knowledge and understanding of food

and beverage menus, and allergens and dietary restrictions of those items

• Work alongside and in conjunction with the Banquet Staff and Bartenders for Oub events
• Develop a strong working knowledge of member names and
• Ensure the cleanliness and organization of all dining room and back of house
• Assist others in their duties, as
• Be able to consistently perform tasks with little direct
• Attend shift line up meetings to learn shift particulars, and all other required meetings/trainings.
• Consistently follow laws and the club's policies for the service of alcoholic
• Carries out bylaws and policies set by the Board of
• Any, and all other duties, as assigned by the DRP Restaurant Manager, DRP Assistant Restaurant Manager, and/or DRP Restaurant Supervisor.

Experience

• Minimum of 5 years of restaurant serving experience required
• Previous experience as a Lead Server preferred
• Previous bartending experience preferred
• Country club experience strongly
• A genuine interest and passion for service, food, wine and spirits is required

Education

• High school or equivalent education

Licenses and Special Requirements

• Valid driver's
• Food safety
• Alcoholic beverage

Physical Demands and Work Environment

• Regularly exposed to moving mechanical parts and outside weather
• Occasionally exposed to wet and/or humid conditions; high, precarious places; extreme cold; extreme The noise level in the work environment is usually moderate to loud.
• Able to meet and perform the physical requirements of the job and to work effectively in an environment that is typical of this position.
• Frequent lifting, bending, climbing, stooping, and
• Must be able to lift 75
• Must be 18 years of
• Must be able to follow written and verbal
• Must have a reliable form of transportation to and from

Scheduled Shifts: Full-time, year-round position. Days and hours are based on club operations and weather conditions. Regularly works 40+ hours per week.

Wage: Competitive wage, based on experience