Food Runner

2 years

The Food Runner is responsible for delivering food orders quickly and accurately from the kitchen to the guests, ensuring a seamless and enjoyable dining experience. This role requires a high level of efficiency, attention to detail, and a passion for hospitality. The Food Runner works closely with the kitchen and service staff to maintain the flow of service, uphold the restaurants standards, and contribute to a memorable guest experience. Experience working in World's 50 Best, Bib Gourmands, or Michelin-starred establishments is strongly preferred.

Essential Functions:

• Obtain service area assignment at the start of each shift and maintain awareness of table statuses and order progression.
• Efficiently deliver food orders from the kitchen to guests, ensuring all orders are complete, accurate, and visually appealing.
• Describe dishes accurately to guests when presenting food, highlighting ingredients and preparation methods if asked.
• Assist in maintaining cleanliness and organization of the expo line, kitchen pass, and service areas.
• Remove used tableware between courses, and replace utensils as necessary.
• Ensure all orders are delivered in a timely manner by coordinating with kitchen staff and servers.
• Communicate effectively with kitchen and serving staff to resolve any order issues swiftly.
• Monitor and maintain a clean and organized service area, including clearing plates, glasses, and silverware as needed.
• Refill water glasses, assist servers with drink orders, and respond promptly to guest requests when necessary.
• Assist with side work such as restocking and polishing silverware, rolling napkins, and resetting tables.
• Act as a bridge between the kitchen and servers to ensure seamless communication and service flow.
• Adhere to food safety and sanitation standards, including proper handling of dishes and cutlery.
• Assist in managing and expediting orders during peak service times to prevent bottlenecks.
• Perform other duties as assigned by management to ensure the smooth and efficient operation of the restaurant.

Qualifications:

• Previous experience as a Food Runner, Busser, or similar entry-level restaurant position preferred but not required.
• Basic understanding of menu items and ability to describe dishes to guests effectively.
• Ability to work in a fast-paced environment and manage multiple tasks efficiently.
• Strong attention to detail and organizational skills.
• Excellent communication skills and a friendly, energetic demeanour.
• Ability to work as part of a team and support fellow staff members as needed.

Physical Requirements:

• Ability to stand and walk for extended periods (up to 8 hours).
• Ability to lift and carry trays weighing up to 30 pounds.
• Frequent bending, lifting, and reaching.
• Ability to safely navigate a busy kitchen and dining area.

Compensation: Hourly (Based on Experience)

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance

Time Management

Customer Service Orientation

Team Collaboration

Adaptability

Multitasking

Organizational Skills

Interpersonal Skills

Positive Attitude

Work Ethic

Attention to Cleanliness

Ability to follow instructions

Stress Management

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