Service Manager (FOH)

2 years

Front of House Floor Manager/Service Manager - *FULL AVAILABILITY*

About Daisies :
Daisies , is a midwest, vegetable-focused, Italian inspired restaurant, nestled in Chicago 's Logan Square neighborhood . We believe we are a place where creativity meets tradition ; our ever-changing menu (i.e. seasonal, changing sometimes daily in the summers) is crafted around Midwest-grown vegetable and handcrafted pastas.

Daisies has been awarded a Michelin Green Star for sustainability (2023), a Michelin Bib Gourmand (2018-2023), New York Times 2023 Restaurant List, James Beard Award Semi-Finalist (2024), Jean Banchet Awards "Best Restaurant" Finalist (2024).

Position Summary:
Floor Managers are passionate about providing unforgettable experiences for our guests. Front-end management directs and oversees all activities in accordance with standardized policies in order to provide efficient, friendly services and profitable operations. Additionally, this role possesses an enhanced focus and dedication to the details of all front of house organization and service.

Essential Duties & Responsibilities:

The essential functions include, but are not limited to the following:

• Reports directly to the General Manager
• Maintains a cheerful, courteous disposition and a neat, clean and professional image
• Assists FOH Manager with management of FOH staff (may include: scheduling, staff conflict, documentation, hiring, termination, corrective action, training, etc.)
• Responds to guest inquiries and provides assistance
• Helps with duties of other employees (i.e. host, server, food runner, etc.) when necessary because of an unexpected absence or extra volume
• Oversees organization, efficiency and policies pertaining to both office duties and service in the dining room
• Keeps up to date knowledge of food and beverage items on menu
• Supervises staff in terms of guest service, cleaning, and repairs to restaurant and grounds
• Performs daily inspections to check functionality of FOH equipment (operating systems, bar equipment, etc) and periodic audits to check safety of equipment with a BOH manager
• Enhances and strengthens guest relationships, both established and new
• Promotes cooperative effort, team spirit and good morale among employees
• Delivers excellent guest service including personally greeting, seating guests and touching tables during service
• Money handling during service and after
• Closing the restaurant
• Overseeing FOH labor to ensure staff is taking appropriate breaks, clocking in/out, and ensuring no one is hitting overtime (40+ hours)
• Resolves complaints from guests in a polite, friendly manner always making sure we follow up with them when needed (also reporting all escalated situations to the General Manager)
• Works collaboratively with FOH Manager, CDC and any other staff to drive the success of the restaurant
• Has a strong understanding of company background, core values and philosophy
• Adheres to all company safety and sanitation policies and procedures

Minimum Qualifications (Education, Experience, Skills):

• Must have full availability
• High School Diploma or GED graduate
• Food Handler Certification, basset (alcohol handler), allergen certification required
• Ability to handle stress under pressure
• Willingness to maintain a clean, healthy, and safe working environment
• Ability to coordinate multiple activities with attention to detail
• Ability to work independently, with minimal supervision
• Familiarity with 7Shifts, Open Table, and/or Toast preferred

Physical Demands and Work Environment:

• Ability to be flexible with job demands and open minded when being asked to complete tasks
• Ability to operate and use all equipment necessary to run the restaurant
• Ability to move or handle equipment throughout the restaurant generally weighing 0-50 pounds
• Ability to work varied hours/days as business dictates
• Ability to stand for up to 8-10 hours a day

Additionally, your dedication to Daisies would come with optional benefits (with tenure):

• Health insurance after 90 days
• 401k plan after 1 year
• Paid time off

Ready to watch your service career blossom and be a part of an exceptional team? Apply to Daisies today with a resume and a short cover letter.

Compensation: Salary ($60,000.00 - $70,000.00)

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k

Customer Service

Strong Leadership Skills

Team Management

Conflict Resolution skills

Conflict Resolution

Customer Service Orientation

Training

Menu Knowledge

Team Management Skills

Equipment Maintenance

Adaptability

Guest Relations

Problem Solving Skills

Sanitation Compliance

Time Management Skills

Attention to Detail

Interpersonal Skills

Flexibility

Ability to Work Under Pressure

Time Management

Organizational Skills

Physical Ability to Handle Restaurant Equipment

Ability to Work Varied Hours/Days

Ability to Train Others

Communication Skills

Safety Awareness

Ability to Multitask

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