Banquet Captain

**Summary:**
Under the direct supervision of the Food & Manager, the Banquet Captain supervises all Banquet functions and employees at Unicoi State Park & Lodge. They oversee and coordinate the set-up, service, and breakdown of all banquet events.

**Qualifications:**
To succeed in this role, individuals must be able to perform each essential duty satisfactorily. Requirements include knowledge, skills, and abilities enabling the effective performance of the role. Reasonable accommodations will be provided for individuals with disabilities.

**Responsibilities:**
- Receive room function assignments and address last-minute changes.
- Ensure accurate posting of all functions on sign boards.
- Check in servers, assign stations, and delegate pre-post function side work.
- Supervise the grooming and attire of staff, briefing them appropriately for each function.
- Inspect table settings and cleanliness of function rooms.
- Supervise Servers, ensuring excellent service to guests and overseeing post-function clean-up.
- Ensure proper setting of buffet and food service tables, on-time execution of functions, and staff readiness.
- Acquire accurate guest counts for plating and maintain communication with the Kitchen.

**Additional Responsibilities:**
- Assist in planning larger events, assigning set-up and service responsibilities.
- Conduct Server training and develop backup personnel for the Banquet Captain position.
- Ensure proper handling, storage, and security of catering service equipment.
- Conduct pre-function lineups with Banquet staff and maintain guest satisfaction.
- Attend meetings as necessary, ensure staffing levels, and manage rental equipment.
- Utilize Opera system for event check input and ensure professionalism throughout events.

**Supervisory Responsibilities:**
The Banquet Captain will supervise 20 - 30 employees in the Banquets Department, following organizational policies and legal requirements. Responsibilities include training, work assignment, performance evaluation, conflict resolution, and problem-solving.

**Competencies:**
- Customer Service
- Interpersonal Skills
- Teamwork
- Ethics
- Professionalism
- Quality and Quantity of work
- Safety and Adaptability
- Attendance/Punctuality
- Dependability and Initiative

**Education and Experience:**
High school diploma or equivalent education, along with relevant experience or training, is required to succeed in this role.

**Skills:**
- Language Skills: Ability to read, speak, and understand simple sentences.
- Mathematical Skills: Basic arithmetic skills using whole numbers, fractions, and decimals.
- Reasoning Ability: Ability to apply common sense to written or oral instructions.

**Physical Demands:**
The job might require standing, hand usage, reaching, climbing, balancing, and lifting up to 20 pounds. Reasonable accommodations will be provided for individuals with disabilities.

**Work Environment:**
The work environment typically has moderate noise levels and may include exposure to outdoor conditions.