Receptionist (630401C)

Reports to: Assistant Superintendent for Human Resources

Supervises: None

Term of Employment: 12 months

Salary: Finance/HR I-63

FLSA Exempt/Non-Exempt: Non-Exempt

Qualifications:

• Associate degree preferred or any equivalent combination of training and experience which provides the required knowledge, skills and abilities

• Public school experience preferred

• Proficient in using basic computer software (Microsoft Word, Adobe Acrobat, Google Docs, PowerPoint, email, etc.)

• Proficient in using office equipment (multi-line switchboard, printer, scanner, fax machine, etc.)

• Communicate effectively

Essential Job Functions:

• Answer Central Office switchboard phone calls in a pleasant, informed manner for the purpose of providing information and creating a good image of the district
• Responsible for covering front lobby at all times and maintaining a professional atmosphere
• Forward requests for information and messages to the appropriate individuals
• Respond to inquiries for the purpose of referrals and directions as may be required
• Maintain a desktop manual w/FAQs, processes and procedures
• Manage telephone message system (office hours, inclement weather and other recorded messages)
• Assure the switchboard is covered during working hours in addition to training and provide direction for personnel coverage
• Interact and answer questions professionally and appropriately with vendors, the public, and district staff in person, via telephone, or via email
• Greet visitors to the Central Office in a pleasant and informed manner
• Maintain district safety by controlling access via the reception desk
• Keep work area clean and presentable to guests while also ensuring that confidential information is secure at all times
• Process student records requests and arranges management of records
• Coordinate the annual student records cumulative file scan and archive process
• Responsible for managing background checks of volunteers for all schools
• Responsible for onboarding all newly hired substitutes and coaches
• Serves as single point of contact for all substitutes and coaches
• Maintains all records for substitutes and coaches
• Coordinate with and assist HR Office Manager with various HR functions throughout the year to include Teacher of the Year/Principal of the Year banquets, job fairs, retirement reception
• Assist with recruitment and retention efforts
• Maintain confidentiality of information regarding staff and students
• Perform other clerical tasks as assigned including word processing, creating databases, typing letters, proofreading, etc.
• Perform other duties and responsibilities as assigned by supervisor

Physical and Cognitive Requirements:

The major physical and cognitive requirements listed below are applicable to this job classification within Moore County Schools.

Work in this classification is considered light physical work requiring the exertion of up to 20 pounds of force occasionally and a negligible amount of force frequently or constantly to move objects.

Must be able to:

• prepare, read and comprehend a variety of job related forms, reports, spreadsheets, maps, plans, records, documentation and correspondence in all languages required by the job
• understand and conform to all rules of punctuation, grammar, diction and style
• speak to individuals or groups of people with poise, voice control and confidence
• respond adequately to inquiries or complaints
• write using standard convention in all languages required by the job
• apply principles of logical or scientific thinking to define problems, collect data, establish facts and draw valid conclusions
• apply common sense understanding to carry out instructions furnished in written, oral or diagrammatic form
• communicate effectively and efficiently in all languages required by the job using whatever communication device or system is required (telephone, Braille)
• use/interpret job related terminology, mathematical formulas and functions effectively and efficiently
• deal with people beyond giving and receiving instructions
• perform under stress, deal with persons acting under stress and adapt when confronted with emergency situations
• be sensitive to cultural differences among individuals and groups of persons
• operate a motor vehicle
• operate/use a variety of automated office machines and other office equipment
• operate/use a variety of printing/graphic arts machines
• operate/use a variety of audiovisual/electronic machines and devices
• operate/use a variety of communication machines/equipment/devices
• operate/use a variety of job specific machines/equipment