Customer Service Associate

Us

Customer Service Associate

Are you passionate about delivering exceptional customer service and solving problems? Do you thrive in a dynamic, fast-paced environment? If so, we have the perfect opportunity for you! We are partnering with a leadinganization for Customer Service Associates who will provide stellar service to their external clients. You'll act as the first point of contact to address inquiries and resolve issues to ensure top-level customer service standards are met. If you have a strong service background with passion and patience, today!

Work model:

On-Site

8:00 AM - 5:00 PM

Monday - Friday

What you will do:

Answer inbound phone calls to address client questions and inquiries

Assist clients with providing information about accounts, request status, enrollment, and accessibility

Troubleshoot and resolve issues over the phone to provide stellar customer service

Work with colleagues as well as internal and external customers to develop solutions for a range of customer challenges

Utilize multipleputer systems, applications, and procedure tools to access and identify information

What you will need to be successful:

High school diploma, GED, or equivalent education and experience required

Prior customer service experience is required, preferably in a business environment

Familiarity with insurance and related products is preferred

Patient and understanding approach to customer service conversations

Excellent verbal and writtenmunication with the ability to answer questions

Strong attention to detail,anization, and mathematical skills

Ability to collaborate with employees, customers, and third parties

Proficiency with Microsoft Office Suite

Benefits overview:

401k

Major health insurance

Employee Stock Ownership Plan (ESOP)

for aplete list of benefits