Concierge - Reception

Front Desk Reception / Concierge- Large, Luxury, Independent Living Community

We are seeking a happy, outgoing, reliable and confident Front Desk Concierge to join our operations team at a brand new senior living community in Edmonds, Washington. Come join a team of dedicated, smart, and caring professionals as they work together to care for our residents and provide them with a care-free lifestyle. The Front Desk Concierge must be highly focused on customer service, and possess administrative expertise with a concentration on details.

Available shifts: 4:15 PM - 12:15 AM, 12:15 AM - 8:15 AM

Who we are

"Our supreme goal is to do and be the best in all we undertake, and to provide a Stellar life for our residents, their families and our employees." - Evrett Benton, CEO

If you are looking for a company and team that understands the value of people, then look no further!

Stellar Senior Living is a premier independent, assisted living and memory care provider in the Western United States. Founded in 2012 we have experienced consistent growth adding senior living communities to our family each year. We continue to grow and are looking for top talent to join our team and continue the journey with us.

Our beautiful, 6-story Edmonds community boasts 127 units - built for the active modern ager. We are prepping to open! You will take pride in being on the opening team, setting up our front desk area, employee lounge and assisting our Business Office Manager with a variety of administrative tasks.

Must be able to work at least one weekend day per week.

What we offer

• Competitive salary ($20.00-$24.00 per hour).
• Paid Time Off program, holidays, and holiday overtime.
• A growing company with opportunities for advancement
• Company-sponsored training, tuition reimbursement, and other learning opportunities
• $2 meals from a gourmet restaurant and a bistro

Job Description

The Front Desk Reception Concierge (part-time) performs all reception and clerical duties, including answering phones, greeting guests and residents, managing mail, data entry, and triaging complaints. As the face of the company, the successful candidate will be polished, professional, approachable, friendly, and compassionate with outstanding people skills. Must have a clear understanding of professional communications. Will play a lead role with oversight to other concierges. Will continually provide "white glove" service to residents, guests, and team members.

Responsibilities

• Greet residents and visitors with a positive, helpful attitude while building relationships
• Financial tracking and input
• Problem solving while remaining calm
• Assist the Executive Team with a variety of administrative tasks
• Answer phones in a professional manner
• Sets the highest standards for positive customer relations
• Participation in team meetings
• Assists with scheduling of activities and transport
• Participates in training others when appropriate

Qualifications

• 3+ years prior experience as a receptionist or related field is highly preferred
• Exceptional Windows platform applications: Excel, Word, PowerPoint
• Can think on their feet and solve problems
• Ability to pivot tasks quickly
• Must be polished and presentable as you are the first introduction to our community
• Works well under pressure while keeping a calm demeanor
• Multi-tasking guru, with the ability to organize multiple duties simultaneously
• Remains calm under stress
• Excellent verbal and written communication skills
• Ability to step up as needed and think on your feet
• Presentable and polished demeanor
• Working knowledge of Canva and CRM systems.

If you are the right candidate, then we definitely want to hear from you! To apply click the Apply button. Please include a cover letter! You may add it to the fist page of your resume. Preference given to candidates who submit a cover letter and complete our survey sent after application is submitted.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

As part of Stellar Senior Livings continued efforts to maintain a safe environment for all employees, residents, families, and visitors, Stellar strongly encourages its employees to receive an FDA-approved COVID-19 vaccination, as well as any subsequent booster doses, as recommended by the Centers for Disease Control and Prevention (CDC). To facilitate and further encourage COVID-19 vaccinations, Stellar periodically organizes onsite vaccination clinics at its various locations. Stellar employees are not required to be fully vaccinated for COVID-19 as a condition of employment.